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- Tasks: Support and manage our telephony platform, ensuring smooth operations across the organisation.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Why this job: Be part of a dynamic team, solving complex telephony challenges and making a real impact.
- Qualifications: Experience with telephony systems, adaptability, and strong customer service skills.
- Other info: Flexible working options available to help balance work and life.
The predicted salary is between 35000 - 45000 £ per year.
As our new Network Engineer - Telephony, you'll be supporting the Telephony platform used across the YBS organisation which supports colleagues across our branch network, contact centres, our head office sites and back-office colleagues. This role is varied and can be quite fast paced where no two days are the same. Our platform is Mitel based with a number of other services integrated into the overall platform. This is a hybrid role with remote working and some onsite presence in our Bradford and central Leeds offices. The team operates a 24 x 7, 365 days on call rota.
About the role
- Manage and support (daily) of the telephony applications for our main sites and branch network.
- Troubleshoot complex telephony problems across suppliers and departments using a logical and methodical approach.
- Collating information to escalate to our 3rd party where required.
- Lead the planning and co-ordination of planned works, including raising changes, representation at CAB and updating stakeholders.
- Support our colleagues through implementation of service improvements or support in use of our systems.
- Provide out of hours support through on call and planned changes to keep our systems running smoothly.
- Ensure documentation meets the required standard and is kept centrally for all support services and systems.
- Assist colleagues in adopting our technology applications and best practices.
About you
- Do you have experience in supporting telephony systems?
- Do you strive to provide excellent customer service whilst continuing to learn new skills?
- If so, this role could be for you!
- You will also have:
- Experience in supporting telephony platforms, our existing platform is Mitel based with a number of applications such as Mitel Border Gateway, MiVoice Business, Mitel Contact Centre and Micollab.
- Be adaptable and keen to learn new technologies as these change over time.
- Experience with other Telephony applications such as call recording, Workforce Management, Eckoh IVR, Dialler would be advantageous.
- Strong workload management skills and working at pace.
About us
- At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
- Flexibility: We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance.
- Development: We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.
- Inclusivity: We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.
Want more information? If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk.
Network Engineer - Telephony Voice in Leeds employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer - Telephony Voice in Leeds
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees at YBS on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your telephony knowledge, especially around Mitel systems. Be ready to discuss how you've tackled complex issues in the past—real examples will make you stand out!
✨Tip Number 3
Show your enthusiasm for learning new technologies. YBS values adaptability, so share any experiences where you’ve quickly picked up new skills or tools—this will resonate well with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the YBS team.
We think you need these skills to ace Network Engineer - Telephony Voice in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with telephony systems, especially Mitel and any other relevant applications. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Network Engineer - Telephony role and how your background makes you a great fit. Keep it personal and engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex telephony issues in the past. We’re looking for logical thinkers who can troubleshoot effectively, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen to join the YBS team!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Telephony Stuff
Make sure you brush up on your knowledge of telephony systems, especially Mitel and its applications. Be ready to discuss your experience with troubleshooting and supporting these platforms, as well as any other telephony applications you've worked with.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex telephony issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your logical and methodical approach to problem-solving.
✨Emphasise Customer Service
YBS values excellent customer service, so be ready to talk about how you've gone the extra mile for colleagues or clients. Highlight any experiences where you’ve implemented service improvements or helped others adopt new technologies.
✨Be Ready for Flexibility
Since this role involves hybrid working and on-call support, be prepared to discuss your adaptability and willingness to learn new technologies. Show that you can manage your workload effectively, even in a fast-paced environment.