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For Companies At a Glance
- Tasks: Manage IT assets and ensure their integrity through a well-maintained CMDB.
- Company: Join YBS, a member-focused organisation that values people over shareholders.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health benefits.
- Why this job: Be part of a culture that promotes inclusivity, development, and customer service excellence.
- Qualifications: Experience in Asset or Configuration Management within an ITIL framework is essential.
- Other info: Work from our Bradford office three days a week with remote options.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an IT Asset and Service Configuration Analyst to join our team. You’ll be responsible for ensuring the integrity of service assets and configuration items through an established and well maintained CMDB. Joining our Bradford based office (with working from home capability- travel to the office will be required 3 days per week), you will oversee all activities within the IT asset lifecycle; ensuring the value, cost and risk are all optimised for both hardware and software.
About the role
As IT Asset and Service Configuration Analyst, you’ll have the opportunity to
- Working within the IT asset lifecycle; ensure the value, cost and risk are all optimised for both hardware and software.
- Coordinate all ITAM activity across the organization to enable collaboration that reduces the life cycle costs and risks of all the IT assets deployed. Educating colleagues in all areas of the Asset Management life cycle.
- Ensure the integrity of service assets and configuration items through an established and maintained CMDB. Configure and maintain CMDB classes, attributes, and relationships to accurately reflect the IT Infrastructure.
- Work with Software Asset Managers undertaking software vendor audits, license validations, or financial audit requests.
- Develop roadmaps, policies and processes for IT Asset and Service Configuration and ensure these are executed and updated in line with best practice.
- As part of a continual service improvement programme, you will recommend improvements and efficiencies.
- Promote an environment of service and quality, whilst developing a culture of success and effective customer service management to ensure that all your customers’ expectations are exceeded.
About you
What will you bring to the role?
- Previous experience required, working in an Asset or Configuration Management team and processes involved within Asset and Configuration Management within an ITIL framework
- Knowledge of software licencing agreements and IT asset lifecycle management
- Previous experience using Service Now
- Excellent communication skills and attention to detail
- Strong analytical, organisational skills. Advanced Excel skills.
- The ability to manage multiple tasks and adhere to deadlines
- Previous experience of delivering a high level of customer service
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Want more information?
If you have any questions about this role, please contact Holly Gallagher at careers@ybs.co.uk
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IT Asset and Service Configuration Analyst employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Asset and Service Configuration Analyst
✨Tip Number 1
Familiarise yourself with ITIL frameworks and best practices in asset and configuration management. This knowledge will not only help you understand the role better but also demonstrate your commitment to the principles that guide our operations.
✨Tip Number 2
Brush up on your ServiceNow skills, as experience with this platform is crucial for the role. Consider exploring online tutorials or forums to enhance your understanding of its functionalities related to asset management.
✨Tip Number 3
Network with professionals in the IT asset management field. Engaging with others can provide insights into industry trends and may even lead to referrals or recommendations that could strengthen your application.
✨Tip Number 4
Prepare to discuss your previous experiences in managing IT assets and how you've optimised costs and risks. Be ready with specific examples that showcase your analytical and organisational skills, as these are key attributes we value.
We think you need these skills to ace IT Asset and Service Configuration Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Asset and Configuration Management, particularly within an ITIL framework. Use specific examples that demonstrate your skills in managing IT assets and your familiarity with software licensing agreements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experience aligns with the responsibilities of the IT Asset and Service Configuration Analyst position, and showcase your communication skills and attention to detail.
Highlight Relevant Skills: Emphasise your analytical and organisational skills, as well as your advanced Excel capabilities. Provide examples of how you've successfully managed multiple tasks and adhered to deadlines in past roles.
Showcase Customer Service Experience: Since the role involves promoting effective customer service management, include examples of how you've delivered high levels of customer service in previous positions. This will demonstrate your ability to meet and exceed customer expectations.
How to prepare for a job interview at Yorkshire Building Society Group
✨Understand the ITIL Framework
Make sure you have a solid grasp of the ITIL framework, as it’s crucial for the role. Be prepared to discuss how you've applied ITIL principles in your previous positions, especially in asset and configuration management.
✨Familiarise Yourself with CMDB
Since maintaining the CMDB is a key responsibility, brush up on your knowledge of Configuration Management Databases. Be ready to explain how you’ve ensured data integrity in past roles and any specific tools you’ve used.
✨Showcase Your Analytical Skills
Highlight your analytical abilities during the interview. Prepare examples of how you've used data analysis to optimise IT asset lifecycles or improve processes, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service, think of scenarios where you’ve gone above and beyond for clients or colleagues. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
