Incident & Problem Manager

About the Role: YBS has an exciting new opportunity for an Incident & Problem Manager to join our Technology Services function. The successful candidate will be responsible for the establishment and execution of effective Incident and Problem Management strategies, policies and processes to enable the organisation to continue operations and serve its customers in the event of a major incident, as well as the leadership of the Incident & Problem Management team and fostering a collaborative and innovative team culture. This role will be based in our Bradford Head Office, with flexible working from home capability. As an Incident & Problem Manager you will Be responsible for providing effective leadership and management of the Incident & Problem Management team. Have responsibility for the provision of effective Crisis and Major Incident Management capabilities and processes 24/7. Provide effective leadership and management of incidents and problems in line with agreed recovery time objectives, SLAs and Risk Appetite measures. Lead on the operational management of relationships with key stakeholders and third-party suppliers to ensure the successful delivery of operational services. Ensure the provision of specialist expertise, advice, oversight and reporting for Incident & Problem Management. Interpret & communicate the priorities for the Function, motivating and developing a high performing team. Ensure that control frameworks are developed in line with risk appetite and provide effective assurance and resilience of our IT services About You- You will have an expert level experience of Incident and Problem Management and delivery to IT SLAs, OLAs and KPI’s. An in-depth knowledge of IT Service best practices, ITSM tooling and processes within the Financial Services industry and the IT marketplace. A strong understanding of Process Improvement, as well as an understanding of IT procurement and contract negotiation. The ability to develop and maintain effective customer relationships including collaboration, communication and facilitation skills. Proven experience in cost centre management, managing operating costs. Have awareness of the financial services industry, markets and competitors. About us At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career. Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process. Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts. Ready to apply? If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application. Want more information? If you have any questions about this role, please contact Holly Gallagher at careers@ybs.co.uk Please note: This advert will close on the 17th June. #J-18808-Ljbffr