At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options and a supportive, inclusive environment await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 25000 - 32000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Branch Information
Halifax branch is in the town centre with easy access from a number of transport links. We are passionate about supporting your onboarding journey to service our customers’ needs and requirements through multiple channels, including face to face, online and over the telephone. There is a large variation of daily tasks from counter transactions, savings meetings, digital support as well as in and outbound calls ensuring we deliver a truly customer centric service.
As well as day to day tasks and activities, we strongly support individual personal growth and development in knowledge, skill and behavioural areas, and also support colleague succession and progression for those who aspire to. There will be opportunities to be able to both engage and work in other branches as well as with others outside of your branch team including other new candidates who are also onboarding as well as the wider business.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on‑target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor in Halifax employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises personal growth and development. As a Customer Service Advisor in our Halifax branch, you'll enjoy flexible working options, comprehensive training, and the opportunity to build meaningful relationships with our members while contributing to a collaborative team environment. With competitive benefits including generous holiday allowances, a rewarding bonus scheme, and a strong commitment to your wellbeing, YBS is dedicated to helping you thrive both personally and professionally.
Contact Details:
Yorkshire Building Society Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Halifax
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your empathy! During interviews, share examples of how you've gone the extra mile for others. This aligns perfectly with YBS's focus on building strong relationships and creating a supportive atmosphere.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This not only shows your interest but also helps you gauge if YBS is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Halifax
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your values and what motivates you. Remember, we care about people, and that includes you!
Show Your Passion for Customer Service:Make sure to highlight any experiences where you've gone the extra mile for someone. Whether it’s a small act of kindness or a big project, we love to see how you connect with others and make a difference in their lives.
Embrace Change:Since we’re all about digital transformation, mention any experiences you have with adapting to new technologies or processes. Show us that you’re curious and ready to learn – we value a growth mindset!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to build relationships and how to communicate effectively across different channels. This will help you demonstrate your understanding of the role and show that you're ready to connect with members.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've shown empathy in past situations. Whether it's helping a friend or resolving a conflict, showing that you can create a supportive atmosphere is crucial for a Customer Service Advisor.
✨Embrace Change and Curiosity
YBS values those who thrive in dynamic environments. Be ready to discuss how you've adapted to change in previous roles or experiences. Highlight your curiosity about new technologies and how you're eager to learn, especially as the company embarks on a digital transformation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how YBS supports personal development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
