At a Glance
- Tasks: Connect with people and help them achieve their financial goals.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, health perks, and a bonus scheme up to 15%.
- Other info: Flexible working options to fit your lifestyle and studies.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 24000 - 30000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
- Each YBS branch has its own unique character and strengths, making every location a special place to work.
- There is a large variation of daily tasks from counter transactions, savings meetings, digital support, delivering community events as well as in and outbound calls ensuring we deliver a truly customer-centric service.
- We strongly support individual personal growth and development in knowledge, skill and behavioural areas, and also support colleague succession and progression for those who aspire to.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
- At YBS we don’t have shareholders, we have members. We care about people and that includes you.
- Flexibility: We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance.
- Development: We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.
- Inclusivity: We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We’ll contribute up to 11% into your YBS pension.
- Healthcare: You’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: You’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor in Great Yarmouth employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises personal growth and development. Our branches in Lowestoft and Great Yarmouth provide a unique opportunity to connect with the community while enjoying flexible working options and a comprehensive benefits package, including generous holiday allowances and a strong pension scheme. Join us to be part of a team that values your contributions and empowers you to thrive in your career journey.
Contact Details:
Yorkshire Building Society Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Great Yarmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves connecting with members across various channels, try role-playing different scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show your personality! During interviews, let your authentic self shine through. YBS values diversity and individuality, so don’t be afraid to share your unique experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Advisor in Great Yarmouth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your values and mindset. Remember, it’s all about connecting with people, just like you would with our members.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight any experiences or skills that align with building relationships and supporting customers. We love seeing how you can contribute to our team!
Show Your Curiosity:We’re on an exciting digital transformation journey, so if you’ve got a knack for learning new tech or tools, mention it! Show us how you embrace change and are eager to grow – it’s a big plus for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we get your details directly and can keep you updated throughout the process. We can’t wait to hear from you!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know the Company
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and how they support their members. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Show Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you've successfully connected with customers or colleagues. Highlight your empathy and emotional intelligence, as these traits are crucial for creating a welcoming atmosphere.
✨Embrace Change
YBS values individuals who thrive in dynamic environments. Be ready to discuss how you've adapted to change in previous roles. Share specific instances where you've embraced new technologies or processes, demonstrating your growth mindset and willingness to learn.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the onboarding process, training opportunities, or how the branch supports personal development. This shows your enthusiasm for the role and helps you gauge if YBS is the right fit for you.
