At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 25000 - 32000 € per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Gainsborough Branch. Gainsborough branch colleagues are an experienced, close-knit team who are dedicated to giving great customer service and pride themselves on their high customer satisfaction scores. If you're passionate about people, like to make a difference in your community and are a great team player we would love to hear from you. The YBS Gainsborough branch is located in the Market place, just a short walk from the old hall, there is ample parking, as well as key shopping and bus links.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Consultant in Gainsborough employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an exceptional employer, particularly within our Gainsborough branch, where a close-knit team is dedicated to delivering outstanding customer service. With a strong focus on employee development, flexible working options, and a commitment to inclusivity, we create an environment where you can thrive both personally and professionally. Join us to make a meaningful impact in your community while enjoying a rewarding career with excellent benefits and growth opportunities.
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Gainsborough
✨Tip Number 1
Get to know the company! Research YBS and its values, especially around customer service and community impact. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, role-play different scenarios with friends or family. This will boost your confidence and help you articulate how you can make a difference.
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you've gone the extra mile for someone in the past. This aligns perfectly with YBS's focus on building meaningful relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the YBS family.
We think you need these skills to ace Customer Consultant in Gainsborough
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your enthusiasm for connecting with people shine through. Share experiences where you've made a difference in someone's life or how you've built strong relationships, as this aligns perfectly with our values at YBS.
Emphasise Your Growth Mindset:We love candidates who are eager to learn and grow! In your application, mention any instances where you've embraced change or taken on new challenges. This shows us you're ready to thrive in our dynamic environment.
Be Authentic:At YBS, we value authenticity. Don’t be afraid to show your true self in your application. Share your unique perspectives and experiences that make you who you are, as we believe diversity enriches our team.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past. This will show your genuine interest in helping others.
✨Showcase Your People Skills
Since this role is all about building relationships, think of specific instances where you've successfully connected with people. Whether it's resolving a conflict or simply making someone's day better, having these stories ready will demonstrate your empathy and emotional intelligence.
✨Embrace Change and Curiosity
YBS values adaptability, so be prepared to discuss how you've handled change in previous roles. Share examples that highlight your positive attitude towards new challenges and your eagerness to learn, especially in dynamic environments.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at the Gainsborough branch or how YBS supports personal development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
