At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy flexible working hours, competitive salary, health benefits, and generous holiday allowance.
- Other info: Dynamic role with opportunities for personal development and career progression.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Peterborough Branch:
“Peterborough is a vibrant branch located in a busy city centre with excellent transport links and a diverse customer base. We are passionate about supporting your onboarding journey, so you feel confident delivering great service across multiple channels, including face-to-face, online and over the telephone. No two days are the same, with a wide variety of tasks including counter transactions, savings conversations, digital support, as well as inbound and outbound calls, all focused on delivering a truly customer‑centric experience. Alongside day‑to‑day activities, we are committed to supporting individual growth and development across knowledge, skills and behaviours. We also actively encourage colleague progression and succession for those who are looking to build and develop their careers with us.”
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and health care plans.
- My Benefits. When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor- Part Time employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an exceptional employer, particularly for our Customer Service Advisors in the vibrant Peterborough Branch. With a strong focus on personal development, flexible working options, and a commitment to inclusivity, we create a supportive environment where you can thrive while making a meaningful impact on our members' lives. Join us to enjoy competitive benefits, a collaborative culture, and the opportunity to grow your career in a dynamic and rewarding setting.
Contact Details:
Yorkshire Building Society Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to be confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your personality! YBS values diversity and individuality, so don’t be afraid to let your true self shine during the interview. Share your experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor- Part Time
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our customer-centric approach.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight any relevant skills or experiences that show how you can build meaningful relationships and support our members effectively.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the opportunity! In your application, express your motivation to go the extra mile for our members and your eagerness to learn and grow with us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our vibrant Peterborough branch.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to build relationships and how to communicate effectively across different channels. Be ready to share examples of how you've gone the extra mile for someone in the past.
✨Embrace the Digital Transformation
Since YBS is embarking on a digital transformation, show your enthusiasm for learning new technologies. Familiarise yourself with common digital tools used in customer service and be prepared to discuss how you can adapt to changes in technology.
✨Showcase Your Empathy and Emotional Intelligence
During the interview, demonstrate your ability to empathise with customers. Share stories that highlight your emotional intelligence and how you create a welcoming atmosphere for others. This will resonate well with their focus on building strong relationships.
✨Be Ready to Discuss Your Growth Mindset
YBS values personal development, so come prepared to talk about your eagerness to learn and grow. Mention any training or development opportunities you've pursued in the past and how they have shaped your approach to customer service.
