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For Companies At a Glance
- Tasks: Build relationships and support members in achieving their financial goals.
- Company: Join a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options available to fit your lifestyle and studies.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and willingness to learn.
The predicted salary is between 24000 - 30000 £ per year.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Castleford Branch. Castleford branch is a very successful branch which lies in our Yorkshire East Area of YBS. It is in the centre of Castleford town centre and has great transport links from buses and trains. It also has a close proximity to the M62 motorway. It is a very busy branch but a great place to work where every day is totally different. It has a loyal customer base which is served by a great team of 6 staff with a real mix of colleague experience ranging from 30 years to a year and all have the right level of knowledge and capability to help support our customers.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we are all rewarded with an on‑target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and well‑being are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply
Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor- Fixed Term Contract Until 30/04/2027 employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- Fixed Term Contract Until 30/04/2027
✨Tip Number 1
Network like a pro! Reach out to current or former employees at YBS on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Service Advisor role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your values align with YBS's focus on empathy and building relationships. Show them you’re not just another candidate, but someone who genuinely cares about helping members.
✨Tip Number 3
Be ready to showcase your adaptability! YBS values those who thrive in dynamic environments. Share examples from your past where you embraced change and learned something new. This will highlight your growth mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the YBS family. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor- Fixed Term Contract Until 30/04/2027
Some tips for your application 🫡
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your values and what motivates you, especially when it comes to helping others.
Show Your Curiosity: Emphasise your eagerness to learn and adapt. Mention any experiences where you've embraced change or picked up new skills, as this aligns perfectly with our dynamic environment.
Highlight Your Empathy: Since building strong relationships is key, share examples of how you've shown empathy in past roles. This will help us see how you can create a welcoming atmosphere for our members.
Apply Through Our Website: Make sure to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Values
Before the interview, take some time to reflect on your personal values and how they align with the company's mission. YBS is all about caring for people, so be ready to share examples of how you've gone the extra mile for others in previous roles or situations.
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. Prepare to discuss scenarios where you've demonstrated emotional intelligence and created a supportive atmosphere. Think of specific instances where you helped someone feel valued and understood.
✨Embrace Change
YBS thrives in dynamic environments, so be prepared to talk about how you handle change. Share experiences where you've adapted to new situations or technologies, showcasing your curiosity and positivity in the face of challenges.
✨Build Relationships
Strong relationships are at the heart of this role. Think about how you've built rapport with colleagues or customers in the past. Be ready to discuss your approach to fostering respectful and meaningful connections, as this will resonate well with the hiring team.