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- Tasks: Support customers in finding the right products and services while building strong relationships.
- Company: Join YBS, a member-focused organisation with a friendly and inclusive culture.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific experience needed, just a passion for helping others and a positive attitude.
- Other info: Flexible working options available to help you balance work, studies, and hobbies.
The predicted salary is between 24000 - 36000 £ per year.
Please note this role required to work between the Pickering and Malton Branch
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Pickering Branch.
“We have an exciting opportunity to join our friendly team here in Pickering as well as supporting our Malton branch. This is a branch that prides itself on creating a welcoming atmosphere and providing our customers with an outstanding level of support and service. As well as helping our customers in branch and over the phone, we love to get out and about in the community delivering financial education sessions along with a range of other workshops in schools and community groups.
Pickering Branch is in the heart of the town and has good bus links as well as plenty of free on street parking close to the branch.”
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
- Having the ambition to become a leading expert on our products and services.
- Be dedicated to continuous self-development to stay future-ready
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.,
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Customer Service Advisor Dual Branch- 18 Month Fixed Term Contract employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Dual Branch- 18 Month Fixed Term Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past where you've gone the extra mile for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Be yourself! YBS values inclusivity and authenticity, so don’t be afraid to let your personality shine through. Show them who you are and how you can contribute to their friendly atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the YBS family. Don’t miss out!
We think you need these skills to ace Customer Service Advisor Dual Branch- 18 Month Fixed Term Contract
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for helping others and your passion for customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've gone the extra mile for customers or adapted to change in previous roles.
Show Your Digital Savvy: Since we're on an exciting digital journey, it’s a good idea to mention any digital tools or technologies you’re comfortable with. This shows us that you’re ready to embrace new ways of working and can help enhance our efficiency.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Stuff
Before the interview, take some time to research YBS and its values. Understand their commitment to customer service and how they support their members. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is key. Prepare examples of how you've successfully interacted with customers or colleagues in the past. Highlight your empathy and adaptability, as these traits are essential for thriving in dynamic environments like YBS.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations with customers. Think about times when you went the extra mile or resolved a conflict. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Embrace the Digital Journey
Since YBS is on an exciting digital journey, be prepared to discuss your digital literacy skills. Familiarise yourself with any relevant tools or technologies that could enhance customer service. Showing that you’re tech-savvy will demonstrate your readiness to adapt and grow in this evolving environment.
