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- Tasks: Support members in finding the right products and services for their needs.
- Company: YBS is a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health benefits.
- Why this job: Join a dynamic team dedicated to exceptional customer service and community support.
- Qualifications: No specific experience needed, just a passion for helping others and adaptability.
- Other info: Embrace a culture of inclusivity and continuous self-development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Richmond Branch.
\”Richmond branch has an experienced team who are dedicated to giving great customer service and pride themselves on high customer satisfaction scores.
If your passion is people, working with your local communities and getting involved we would love to hear from you.
In the Richmond branch, located the heart of the Market Place, we are able to support our customers manage their savings through their channel of choice and help members have a place to call home.\”
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
- Having the ambition to become a leading expert on our products and services.
- Be dedicated to continuous self-development to stay future-ready
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.,
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Customer Service Advisor employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your adaptability and how you've thrived in dynamic environments. Think of specific examples where you've successfully navigated change or challenges, as this role requires a positive attitude towards evolving situations.
✨Tip Number 3
Highlight your relationship management skills by preparing anecdotes that demonstrate your ability to build strong connections with customers and colleagues. This is crucial for a Customer Service Advisor role, where empathy and understanding are key.
✨Tip Number 4
Showcase your digital literacy by being ready to discuss the various tools and technologies you've used in previous roles. Being comfortable with digital platforms will be an asset in this position, especially as YBS embarks on its digital journey.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YBS is looking for in a Customer Service Advisor. Highlight your people skills and adaptability, as these are key traits they value.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant skills. Use specific examples that demonstrate your ability to build relationships and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of the importance of community. Mention how you can contribute to the unique environment of the Richmond branch.
Showcase Digital Skills: Since YBS is on a digital journey, emphasise your digital literacy in your application. Mention any tools or technologies you are familiar with that could enhance productivity and efficiency in the role.
How to prepare for a job interview at Yorkshire Building Society Group
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, demonstrating your empathy and relationship management skills.
✨Embrace Adaptability
The role requires you to thrive in dynamic environments. During the interview, highlight instances where you've adapted to change or tackled unexpected challenges, showcasing your positive attitude and flexibility.
✨Demonstrate Digital Literacy
Since the company is on an exciting digital journey, be ready to discuss your experience with digital tools and technologies. Mention specific examples of how you've used these tools to enhance productivity or improve customer interactions.
✨Express Your Commitment to Development
YBS values continuous self-development. Share your ambitions for growth and how you plan to take advantage of the training and development opportunities offered. This shows your dedication to becoming an expert in their products and services.