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For Companies At a Glance
- Tasks: Support members in finding the right products and services while providing exceptional customer service.
- Company: YBS is a member-focused organisation dedicated to helping people achieve their financial goals.
- Benefits: Enjoy flexible working hours, 25 days holiday, healthcare benefits, and a bonus scheme.
- Why this job: Join a passionate team that values personal development and community support while making a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and a willingness to learn.
- Other info: Chatham Branch is easily accessible and offers a supportive, inclusive work environment.
The predicted salary is between 24000 - 36000 £ per year.
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Chatham Branch.
Chatham Branch is looking for a new addition to our very successful and motivated team, we are committed to growing our business and are extremely passionate about providing new and existing customers with an exceptional service.
Here in Chatham we love to help our local community using our volunteering hours to support our Charity partner Fareshare with fundraising and practical support in their distribution sites. As well as delivering financial education sessions for both children and adults in the local area.
The Management team are passionate about personal development and if you have aspirations to move on to further opportunities, we will actively build your skills and capabilities to support this.
Chatham branch is easily accessible by local transport with both a bus station and train station within walking distance. There is also car parking availability directly behind the branch at cost.
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
- Having the ambition to become a leading expert on our products and services.
- Be dedicated to continuous self-development to stay future-ready
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.,
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Customer Service Advisor - 9 Month Fixed Term Contract employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 9 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with YBS's values and community involvement, especially their partnership with Fareshare. Showing genuine interest in their charitable activities during your conversations can help you stand out as a candidate who aligns with their mission.
✨Tip Number 2
Prepare to discuss how you can adapt to different customer needs and demonstrate empathy. Think of examples from your past experiences where you've successfully navigated challenging situations or provided exceptional service.
✨Tip Number 3
Highlight your digital literacy skills by being ready to discuss the tools and technologies you’ve used in previous roles. Since YBS is on an exciting digital journey, showcasing your ability to embrace new technologies will be beneficial.
✨Tip Number 4
Express your enthusiasm for personal development and continuous learning. Be prepared to talk about how you plan to take advantage of the training and development opportunities offered at YBS to grow within the company.
We think you need these skills to ace Customer Service Advisor - 9 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your ability to build relationships, adapt to change, and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of YBS's values. Mention specific examples of how you've gone the extra mile for customers in the past.
Showcase Your Digital Skills: Since the role involves using digital tools, highlight any experience you have with technology and how it has improved your efficiency in previous roles. This will demonstrate your readiness for their exciting digital journey.
Prepare for Potential Questions: Think about how you would respond to questions regarding your adaptability, empathy, and relationship management skills. Prepare examples that illustrate these qualities, as they are key to succeeding in this role.
How to prepare for a job interview at Yorkshire Building Society Group
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples of how you've successfully interacted with customers in the past, showcasing your empathy and relationship management skills.
✨Embrace Adaptability
The role requires thriving in dynamic environments. Be ready to discuss times when you've adapted to change or tackled unexpected challenges, demonstrating your positive attitude and flexibility.
✨Highlight Your Community Involvement
YBS values community support, so mention any volunteering or community service experiences you have. This shows that you align with their mission of helping local communities and can contribute to their charitable initiatives.
✨Demonstrate Digital Literacy
With the emphasis on digital tools, be prepared to talk about your experience with technology. Share specific examples of how you've used digital platforms to enhance customer service or improve efficiency in previous roles.
