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For Companies At a Glance
- Tasks: Engage with members, support their needs, and facilitate transactions in a dynamic branch environment.
- Company: Join YBS, a member-focused organisation dedicated to providing exceptional customer service.
- Benefits: Enjoy flexible working hours, 25 days holiday, healthcare benefits, and a generous pension scheme.
- Why this job: Be part of an inclusive team that values personal growth and community impact while having fun.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude.
- Other info: Opportunities for professional development and a supportive work culture await you.
The predicted salary is between 28800 - 42000 £ per year.
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Stockton Branch.
Come and join our team in the Stockton branch. We are located directly on the high street and offer a face to face service, playing an integral part within our local community.
Daily tasks include serving counter transactions to completing savings meetings or outbound calls and helping our members access their savings online. We have a team in Stockton who are committed to offer great outcomes and create strong relationships with our members.
We pride ourselves on the support we offer our individuals with growth and development and along side daily tasks there will be plenty of opportunities to go above and beyond, growing not only professionally but also personally too. Working along side not only your other colleagues in Stockton but also the wide North East team and the network.
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
- Having the ambition to become a leading expert on our products and services.
- Be dedicated to continuous self-development to stay future-ready
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.,
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Customer Service Advisor employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss your adaptability and relationship management skills. Think of specific examples from your past experiences where you've successfully navigated change or built strong connections with others, as these are key traits they value.
✨Tip Number 3
Research the Stockton branch specifically. Knowing about its unique characteristics and community role will allow you to demonstrate genuine interest and show how you can fit into their team culture.
✨Tip Number 4
Be ready to discuss your digital literacy skills. Since YBS is on an exciting digital journey, highlighting your experience with various digital tools and technologies will set you apart as a candidate who can thrive in their evolving environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YBS is looking for in a Customer Service Advisor. Highlight your people skills and adaptability, as these are key traits they value.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant skills. Use specific examples that demonstrate your ability to build relationships and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the role. Mention how you can contribute to the team at the Stockton branch and align with their values.
Showcase Your Digital Skills: Since YBS is on a digital journey, emphasise your digital literacy in your application. Mention any experience you have with online customer service tools or technologies that enhance productivity.
How to prepare for a job interview at Yorkshire Building Society Group
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples of how you've successfully interacted with customers in the past, showcasing your empathy and relationship management skills.
✨Embrace Adaptability
The role requires you to thrive in dynamic environments. Be ready to discuss times when you've adapted to change or tackled unexpected challenges, demonstrating your positive attitude and flexibility.
✨Highlight Your Digital Literacy
Since the position involves using various digital tools, be prepared to talk about your experience with technology. Mention specific tools you've used and how they enhanced your productivity in previous roles.
✨Express Your Growth Mindset
YBS values continuous self-development. Share your ambitions for personal and professional growth, and how you plan to take advantage of the training and development opportunities offered by the company.