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- Tasks: Connect with people and enhance their experience in our vibrant branch network.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, health perks, and a bonus scheme up to 15%.
- Other info: Flexible working options to balance your studies and hobbies.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 24000 - 30000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Honley Branch. The Honley branch is situated right in the centre of the Holme Valley and services customers from not just Honley but several of the surrounding villages and towns. We are one of the busiest branches so never a dull moment and we have a terrific team to help support you become the best you can be. We are passionate about supporting your onboarding journey to service customers' needs and requirements through multiple channels, including face to face, online and over the telephone. There is a large variation of tasks from counter transactions, savings meetings, digital support as well as incoming and outbound customer calls ensuring we deliver a truly exceptional customer service.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor - 8 month Fixed Term Contract employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 8 month Fixed Term Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, try role-playing different scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show your personality! During interviews, let your authentic self shine through. YBS values diversity and individuality, so don’t be afraid to share your unique experiences and how they shape your approach to customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Advisor - 8 month Fixed Term Contract
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our mission at YBS.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your skills in building relationships and your passion for helping others, as these are key to thriving in our branch network.
Show Your Curiosity: We love candidates who embrace change and are eager to learn. In your application, mention any experiences where you’ve adapted to new situations or technologies, as this shows you’re ready for our exciting digital transformation!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past.
✨Show Your Empathy Skills
During the interview, demonstrate your ability to connect with people. Use specific examples that highlight your emotional intelligence and how you’ve created supportive environments for customers or colleagues.
✨Be Ready for Digital Questions
Since the role involves using digital tools, prepare to discuss your comfort level with technology. Think of instances where you've successfully used digital platforms to assist customers or improve efficiency.
✨Embrace Change and Curiosity
YBS values adaptability, so be prepared to talk about how you handle change. Share experiences where you embraced new challenges or learned something new, showing your growth mindset and eagerness to develop.