Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help members find the right products and services while providing exceptional customer support.
- Company: Join YBS, a member-focused organisation dedicated to financial wellbeing and community engagement.
- Benefits: Enjoy flexible working hours, 25 days holiday, healthcare benefits, and a bonus scheme.
- Why this job: Be part of a vibrant team that values individuality and makes a real impact in the community.
- Qualifications: No specific experience needed; just bring your passion for helping others and a positive attitude.
- Other info: Work in a dynamic environment with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special.
Are you passionate about helping others and do you feel that being the best version of yourself each and every day is part of your DNA? If so I would love to hear from you.
What will you get in return? You will become part of a thriving and passionate team. A team committed to honouring and unleashing their unique gifts and talents to support new and existing members with their financial wellbeing. And that’s not all, we regularly go out into our community delivering a range of money mind activities, and topics that are relevant to everyone. Our in branch activities helps us raise awareness of local charities and fundraising to support our charity partnerships. Is it possible to have fun at work whilst we are stretching and learning? Absolutely, in fact it’s essential. The branch itself has a wonderful energy, we make it that way, although the view overlooking the market square adds to the beauty. If you can visualise working here then please apply, I’ll look forward to connecting with you.
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Displaying strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
- Having the ambition to become a leading expert on our products and services.
- Being dedicated to continuous self-development to stay future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss your adaptability and relationship management skills. Think of specific examples from your past experiences where you've successfully navigated change or built strong connections with others, as these are key traits they value.
✨Tip Number 3
Showcase your enthusiasm for continuous learning. YBS is looking for candidates who are eager to develop their skills, so be ready to talk about any relevant training or personal development initiatives you've undertaken.
✨Tip Number 4
Engage with the local community. Since YBS values community involvement, consider volunteering or participating in local events. This not only enhances your resume but also demonstrates your commitment to making a positive impact.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor at YBS. Highlight your people skills and ability to support members in finding the right products and services.
Tailor Your CV: Customise your CV to reflect the qualities YBS is looking for, such as adaptability, empathy, and relationship management skills. Use specific examples from your past experiences that demonstrate these traits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to continuous self-development. Mention how you can contribute to the unique culture of YBS and their community initiatives.
Showcase Digital Literacy: Since the role involves using various digital tools, be sure to mention any relevant experience you have with technology. Highlight how you can leverage digital skills to enhance productivity and efficiency in your work.
How to prepare for a job interview at Yorkshire Building Society Group
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples of how you've successfully interacted with customers in the past, highlighting your empathy and understanding of their needs.
✨Embrace Adaptability
The role requires you to thrive in dynamic environments. Be ready to discuss times when you've had to adapt to change or overcome challenges, showcasing your positive attitude and flexibility.
✨Demonstrate Relationship Management
Building strong connections is key in this role. Think of specific instances where you've maintained positive relationships with colleagues or customers, and be prepared to share these stories during your interview.
✨Highlight Your Digital Skills
With the emphasis on digital tools, it's important to showcase your digital literacy. Be prepared to discuss any relevant technologies you've used and how they enhanced your productivity in previous roles.