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- Tasks: Connect with customers and help them achieve their goals through excellent service.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, health perks, and a bonus scheme up to 15%.
- Why this job: Be part of a dynamic team where no two days are the same and make a real impact.
- Qualifications: No experience needed, just a positive attitude and a willingness to learn.
- Other info: Flexible working options available to fit your lifestyle and studies.
The predicted salary is between 28800 - 43200 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Edinburgh Branch. Come and join a truly fantastic team here at Edinburgh HS and have the opportunity to really showcase your skills and enthusiasm in the Capital City Branch of Scotland!
We are passionate about finding an individual who is eager to provide great service to our customers through a variety of channels at first point of contact; F2F, telephone & online. The role of customer consultant here at Edinburgh is constantly changing and no day is ever the same, so we are looking for candidates who are keen to learn and can adapt to fulfil our branch action plan. The Edinburgh team are brilliant and has a real sense of belonging and we are excited to add a new member to our team and we hope that can be you!
Alongside your daily tasks and activities, there will be opportunities to engage and work with other branches across the network, as well as taking part in community activities both in and out of the branch. We pride ourselves on strong communication and teamwork, and we are looking for someone who is keen to be involved in an environment focused on supporting both customers and colleagues, and someone who is looking to build a career at YBS!
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to be confident and clear. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for customer service shine through. Share examples of how you've gone the extra mile for others, and don’t forget to highlight your eagerness to learn and adapt.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experiences or skills that align with our values, like empathy and teamwork, to show us you’re a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and gets your key points across without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in our Edinburgh Branch.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Stuff
Before the interview, take some time to research YBS and its values. Understand their commitment to customer service and how they support their members. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you’ve successfully connected with people or resolved issues. Highlight your empathy and emotional intelligence, as these traits are crucial for creating a welcoming atmosphere.
✨Embrace Change
YBS is undergoing a digital transformation, so be ready to discuss how you adapt to change. Share instances where you’ve embraced new technologies or processes in previous roles. This will demonstrate your growth mindset and eagerness to learn, which are highly valued by the company.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, community activities, or training opportunities. This shows your enthusiasm for the role and helps you gauge if YBS is the right fit for you. Plus, it’s a great way to engage with your interviewers!
