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For Companies At a Glance
- Tasks: Support members in finding the right products and services for their needs.
- Company: Join YBS, a member-focused company with a passion for exceptional service.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a willingness to learn are all you need.
- Other info: Flexible working options and a commitment to inclusivity and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Overview
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Croydon Branch.
“Croydon Branch is looking for a new addition to our very successful and motivated team, we are committed to growing our business and are extremely passionate about providing new and existing customers with an exceptional service.
You will be fully supported with the necessary training to service our customers mortgage and savings needs and requirements through multiple channels, including face to face, telephone and online.
We are passionate about personal development and if you have aspirations to move on to further opportunities, we will actively build your skills and capabilities.
Croydon branch is easily accessible by train with East Croydon station within walking distance.”
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.
Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date.
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Customer Service Advisor employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research YBS and their values, especially their commitment to customer service and inclusivity. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the role is all about great conversations, try role-playing with a friend or family member. Focus on how you can make members feel valued and understood, which is key for a Customer Service Advisor.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone the extra mile for someone, whether in a job or personal situation. This will demonstrate your growth mindset and willingness to help others, which YBS really values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the YBS family. Good luck!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and how they relate to being great with people.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your skills in communication and your passion for helping others, as these are key to our team at YBS.
Show Your Growth Mindset: We love candidates who are eager to learn and grow! Mention any past experiences where you’ve challenged yourself or developed new skills, especially in customer service or teamwork.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with YBS and its values. Understand their commitment to customer service and how they support their members. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, being great with people is key. Prepare examples from your past experiences where you’ve successfully interacted with customers or resolved issues. This will highlight your ability to connect with members and provide exceptional service.
✨Embrace the Growth Mindset
YBS values personal development, so be ready to discuss how you approach learning and growth. Share instances where you’ve taken on challenges or sought feedback to improve your skills. This shows that you’re eager to develop and contribute to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
