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For Companies At a Glance
- Tasks: Engage with members, helping them find the right products and services.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health perks.
- Why this job: Be part of an exciting digital journey in a supportive, inclusive environment.
- Qualifications: No experience needed, just a passion for helping others and a growth mindset.
- Other info: Work in a vibrant Huddersfield branch with a diverse team and great learning opportunities.
The predicted salary is between 24000 - 36000 £ per year.
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Huddersfield branch.
“Our branch is in the centre of Huddersfield, transport into Huddersfield is great with bus and train links alongside a close proximity to the M62 motorway. For those who wish to drive there are car parks within a 5 minute walk to the branch and cost around £4 for the day.
Huddersfield is a branch like no other, not just because it’s one of the largest branches in the network but it’s an amazing place to work. It’s a fast-paced environment where no two days are the same alongside a team that have a willingness to go that extra step to make it successful. It provides a great opportunity for any individual to learn great skills and have a platform to grow. We are a large team of colleagues, 22 in total, made up of a Branch Manager, 2 Assistant Branch Managers and 19 Customer consultants. We have a real mixture of colleague experience ranging from 20 years plus to just a couple of months all with the right level of knowledge and capability to deal with our large customer base.”
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.,
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Customer Service Advisor - 12 Month Fixed Term Contract employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your interpersonal skills in detail. Since the role focuses on building relationships with members, think of specific examples where you've successfully engaged with customers or resolved conflicts.
✨Tip Number 3
Research the Huddersfield branch specifically. Knowing about its unique characteristics and the team dynamics can give you an edge in interviews, showing your genuine interest in the position and location.
✨Tip Number 4
Demonstrate your growth mindset by preparing to discuss how you’ve embraced learning opportunities in the past. YBS values development, so sharing your eagerness to learn and grow within the company will resonate well.
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YBS is looking for in a Customer Service Advisor. Highlight your people skills and ability to support members in finding the right products.
Tailor Your CV: Make sure your CV reflects your experience in customer service or any relevant skills that align with the role. Emphasise your ability to communicate effectively and go the extra mile for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of the importance of customer service. Mention how you can contribute to the team and the unique environment at the Huddersfield branch.
Showcase Your Growth Mindset: In your application, demonstrate your willingness to learn and develop. Mention any previous experiences where you have taken initiative to improve your skills or help others, aligning with YBS's commitment to development.
How to prepare for a job interview at Yorkshire Building Society Group
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, highlighting your communication skills and empathy.
✨Demonstrate a Growth Mindset
The role requires a willingness to learn and adapt. Discuss any experiences where you embraced challenges or sought feedback to improve your skills. This will show that you're ready to grow within the company.
✨Understand the Company Culture
Familiarise yourself with YBS's values and mission. During the interview, express how your personal values align with theirs, particularly around inclusivity and customer care. This will demonstrate that you're a good cultural fit.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service situations. Think of specific scenarios where you went the extra mile for a customer, and be ready to explain your thought process and the outcome.
