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For Companies At a Glance
- Tasks: Support members in finding the right products and services for their needs.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No specific experience needed, just a passion for helping others.
- Other info: Flexible working options and a commitment to inclusivity and personal development.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Leeds Branch.
“Here at Leeds we have a strong team, dedicated to the best possible customer care and outcomes. Located in the city centre our customer base is varied and no working day in branch is ever the same.
Typical day to day tasks includes serving customers, either at the counter for general transactions, or taking customers into a meeting room for more private matters, for example opening a new account.
Not only do we serve our customers from behind the counter or in the private meeting rooms, but we get involved in delivering fraud and scam sessions and other financial education sessions, educating our customers and the local community.
As a branch we also support other branches in the local area and so we are looking for someone who loves to meet new people and be part of a wider area team.”
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
- Having the ambition to become a leading expert on our products and services.
- Be dedicated to continuous self-development to stay future-ready
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.
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Customer Service Advisor -12 Month Fixed Term Contract employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -12 Month Fixed Term Contract
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your conversational skills! Since you'll be chatting with members face-to-face and over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Show off your adaptability! Think of examples from your past where you've had to adjust to new situations or challenges. This will demonstrate that you can thrive in dynamic environments, just like YBS is looking for.
✨Tip Number 4
Don’t forget to highlight your empathy and relationship-building skills. Share stories about how you've helped others in previous roles, as this aligns perfectly with YBS's focus on exceptional customer care. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor -12 Month Fixed Term Contract
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and how they relate to our values of empathy and adaptability.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your skills in relationship management and your passion for helping others. Show us why you're the perfect fit for our team!
Show Your Growth Mindset: We love candidates who are eager to learn and grow. In your application, mention any training or development you've pursued and how it has prepared you for this role. We’re all about continuous self-development here at YBS!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with YBS and its values. Understand their commitment to customer care and how they support their members. This will help you demonstrate your genuine interest in the role and align your answers with their mission.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've gone the extra mile for someone or resolved a conflict. This will highlight your ability to connect with customers and colleagues, which is crucial for this role.
✨Be Adaptable
YBS values adaptability, so be ready to discuss times when you've thrived in dynamic environments. Think of situations where you've embraced change positively and how that benefited your team or customers. This will show that you're a great fit for their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate diversity within the branch. This not only shows your interest but also helps you gauge if the environment is right for you.
