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For Companies At a Glance
- Tasks: Support members in finding the right products and services for their financial goals.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a bonus scheme up to 15%.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific experience needed, just a passion for helping others and a positive attitude.
- Other info: Flexible working options available to help you balance work, studies, and hobbies.
The predicted salary is between 28800 - 43200 £ per year.
Overview
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Kensington Branch.
Join our experienced and welcoming team at Kensington, where we pride ourselves on delivering outstanding service in a fast-paced, customer-focused environment. As a key member of our branch, you\’ll play a vital role in identifying and understanding the needs of our members, helping them make informed financial decisions that support their goals. Whether it\’s saving for the future, buying a home, or managing everyday banking, you\’ll be at the heart of how we support our community. If you\’re passionate about customer satisfaction and thrive in a dynamic setting, we’d love to hear from you.
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
- Having the ambition to become a leading expert on our products and services.
- Be dedicated to continuous self-development to stay future-ready
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.
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Customer Service Advisor -12 Month Fixed Term Contract employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -12 Month Fixed Term Contract
✨Tip Number 1
Get to know the company before your interview! Research YBS, their values, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Be yourself! YBS values authenticity, so don’t be afraid to let your personality shine through. Show them who you are and how you can contribute to their inclusive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the YBS family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor -12 Month Fixed Term Contract
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your people skills and any relevant experiences that show how you can support our members effectively.
Show Your Passion: Express your enthusiasm for customer service and helping others. We love candidates who are genuinely excited about making a difference in our members' lives!
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail and care about making a great impression.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Stuff
Before the interview, take some time to research YBS and its values. Understand their commitment to customer service and how they support their members. This will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is key. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will demonstrate your empathy and relationship management skills.
✨Embrace Change
YBS is on an exciting digital journey, so be ready to discuss how you adapt to new technologies and changes in the workplace. Share experiences where you’ve thrived in dynamic environments to show you can handle the fast-paced nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture at Kensington Branch or how they celebrate diversity. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
