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- Tasks: Support members in finding the right products and services for their needs.
- Company: Join YBS, a community-focused organisation that values its members over shareholders.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a generous pension contribution.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific experience needed, just a passion for helping others and a positive attitude.
- Other info: Flexible working options available to help you balance work, studies, and hobbies.
The predicted salary is between 28800 - 43200 ÂŁ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilitiesfor us and for you.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goalswhether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our memberswithout the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Taunton Branch.
\”YBS Taunton are looking forward to welcoming a new member to our friendly and efficient team.
We’re looking for someone to share our passion in giving exceptional customer service and providing great value to our members and our business.
This is an exciting, fast paced role which is extremely varied, from transacting on the counter, supporting our members with savings meetings, helping prepare and deliver Money Minds sessions to our community, to working with our Citizens Advice partnership to provide our members real help with real lives. This list is not exhaustive and no two days’ will ever be the same but what does remain constant, is putting our members at the heart of everything we do.
We are passionate in supporting your Personal Development and will give you the tools to build your skills and capabilities and with such a varied role, every day will be a school day!
The branch is situated on East Street next door to KFC and opposite Sports Direct. There are various pay and display carparks nearby and we’re only a 15 minute walk from the local train station.
We look forward to receiving your application.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development.
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity.
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.,
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Customer Service Advisor -12 Month Fixed Term Contract employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -12 Month Fixed Term Contract
✨Tip Number 1
Get to know the company before your interview! Research YBS, their values, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with members, try role-playing conversations with friends or family. This will help you feel more confident when it comes to facilitating great conversations during the interview.
✨Tip Number 3
Show off your adaptability! Think of examples from your past where you've thrived in dynamic environments. Share these stories during your interview to demonstrate that you can embrace change and tackle challenges head-on.
✨Tip Number 4
Don’t forget to highlight your growth mindset! Talk about how you’ve taken advantage of training and development opportunities in the past. This will show YBS that you're dedicated to continuous self-improvement and ready to become an expert in their products and services.
We think you need these skills to ace Customer Service Advisor -12 Month Fixed Term Contract
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to know the real you, so don’t be afraid to show your passion for helping people and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with what we’re looking for. Highlight your adaptability and relationship management skills, as these are key for a Customer Service Advisor.
Showcase Your Growth Mindset: We love candidates who are eager to learn and grow! Mention any training or development you've pursued in the past, and express your ambition to become an expert in our products and services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Stuff
Before the interview, make sure you understand YBS's values and how they relate to customer service. Familiarise yourself with their products and services so you can confidently discuss how you would help members find the right solutions for their needs.
✨Show Your People Skills
As a Customer Service Advisor, you'll be interacting with members daily. Prepare examples of how you've successfully built relationships in previous roles. Highlight your empathy and adaptability, as these traits are crucial for thriving in dynamic environments.
✨Embrace Change
YBS is on an exciting digital journey, so be ready to discuss how you handle change. Share experiences where you've adapted to new technologies or processes, showcasing your growth mindset and willingness to learn.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics at the Barnsley Branch or how they celebrate diversity within the workplace. This shows your genuine interest in the role and the company culture.
