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For Companies At a Glance
- Tasks: Support members in finding the right products and services while providing exceptional customer service.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working hours, 25 days holiday, and a generous pension scheme.
- Why this job: Be part of a supportive team, make a real impact, and grow your skills in a dynamic environment.
- Qualifications: No specific experience needed; just bring your passion for helping others and a positive attitude.
- Other info: Opportunities to engage with the community and participate in local charity events.
The predicted salary is between 24000 - 36000 £ per year.
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Chalfont St Peter Branch.
We have an exciting opportunity to join our friendly, well established team here in Chalfont St Peter, Buckinghamshire. Our branch prides itself on creating a supportive working environment, a welcoming atmosphere for our customers and offering an outstanding level of support and service. As well as helping our customers in branch and over the phone, there are opportunities to get out and about in the community, supporting local charities, delivering financial education sessions along with a range of other workshops in schools and community groups.
Chalfont Branch is situated on the main high street. If you are great with people, a customer service career in our branch network could be a great choice for you!
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
- Having the ambition to become a leading expert on our products and services.
- Be dedicated to continuous self-development to stay future-ready
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.,
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Customer Service advisor - 12 Month Fixed Term Contract employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service advisor - 12 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss your adaptability and relationship management skills. Think of specific examples where you've successfully navigated change or built strong connections, as these qualities are highly valued in this role.
✨Tip Number 3
Research the Chalfont St Peter Branch specifically. Knowing about their community initiatives and unique characteristics will allow you to demonstrate genuine interest and show how you can fit into their team culture.
✨Tip Number 4
Be ready to discuss your digital literacy skills. Since the role involves using various digital tools, think of instances where you've effectively used technology to enhance productivity or improve customer interactions.
We think you need these skills to ace Customer Service advisor - 12 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YBS is looking for in a Customer Service Advisor. Highlight your people skills and adaptability, as these are key traits they value.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant skills. Use specific examples that demonstrate your ability to build relationships and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the role. Mention how you can contribute to the supportive environment at the Chalfont St Peter Branch.
Showcase Your Digital Skills: Since the role involves using digital tools, mention any relevant experience you have with technology. Highlight your ability to adapt to new systems and your commitment to continuous self-development.
How to prepare for a job interview at Yorkshire Building Society Group
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've successfully interacted with customers or colleagues in the past. Highlight your empathy and understanding of their needs.
✨Embrace Adaptability
The role requires you to thrive in dynamic environments. Be prepared to discuss times when you've had to adapt to change or overcome challenges. This will demonstrate your flexibility and positive attitude, which are key traits for this position.
✨Demonstrate Digital Literacy
Since the role involves using various digital tools, be ready to talk about your experience with technology. Mention specific tools you've used and how they helped improve your efficiency or customer interactions.
✨Express Your Commitment to Development
YBS values continuous self-development. Share your ambitions for growth and how you plan to take advantage of the training opportunities offered. This shows that you're not just looking for a job, but a career where you can grow and contribute.
