At a Glance
- Tasks: Connect with customers and help them achieve their financial goals in a supportive environment.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, health perks, and a bonus scheme up to 15%.
- Other info: Flexible working options and a vibrant team culture await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive attitude and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Cardiff Branch: “We are a small and friendly team looking for someone to help us deliver and drive our fantastic customer experience in the branch. If you are passionate about getting to know our customers and making sure all their needs are looked after, and can demonstrate you care for people then you might be a perfect fit. We are looking for a team member who can service our customers through all business channels with a focus on helping them at the first point of contact, so they feel we are easy and simple to do business with. Your day will be varied, and will include helping customers with all of their savings and mortgage needs, and other requirements, including counter transactions, savings meetings and appropriate referrals. At the Cardiff branch we are also passionate to be part of the community. There are some fun activities you can get involved with and we will even give you an annual volunteering allowance. The Cardiff Branch is a busy Branch, located in the heart of the City Centre in the vibrant Hayes area. We are located between Waterstones and TKMaxx and there is ample paid parking in close proximity, and the expected public transport networks you would expect of a Capitol City.”
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor - 12 Month Fixed Term Contract in Cardiff employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values personal development and community engagement. As a Customer Service Advisor in our vibrant Cardiff branch, you'll enjoy flexible working options, comprehensive training, and the opportunity to make a real difference in our members' lives while being part of a friendly team dedicated to enhancing customer experiences. With competitive benefits including generous holiday allowances, a strong pension scheme, and health and wellbeing support, YBS is committed to helping you build a rewarding career in a dynamic environment.
Contact Details:
Yorkshire Building Society Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed Term Contract in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone the extra mile for customers in the past. This will highlight your commitment to making a difference and align with YBS's values.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows that you’re engaged and eager to learn more about how you can contribute to enhancing the customer experience at YBS.
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed Term Contract in Cardiff
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your eagerness to learn.
Tailor Your Application:Make sure to customise your application to reflect the values and skills mentioned in the job description. Highlight your ability to build relationships and your commitment to customer service – that’s what we’re all about!
Show Your Enthusiasm:Express your excitement about the role and the opportunity to work with us at YBS. Mention why you’re drawn to our branch and how you can contribute to enhancing the customer experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us get to know you better.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past. This will show your passion for helping others, which is crucial for a role at YBS.
✨Showcase Your Empathy
During the interview, demonstrate your emotional intelligence by discussing how you handle difficult situations with customers. Share specific instances where you listened to a customer's needs and provided a solution that made them feel valued. This aligns perfectly with YBS's focus on building strong relationships.
✨Embrace Change and Curiosity
YBS is embarking on a digital transformation, so it's important to express your enthusiasm for learning new technologies. Be prepared to discuss how you've adapted to changes in previous roles and how you stay updated with digital tools. This will highlight your growth mindset and readiness for the future.
✨Be Yourself and Connect
YBS values authenticity and inclusivity, so don’t be afraid to let your personality shine through. Engage with your interviewers by asking questions about the team culture and community involvement. This shows you're not just interested in the job, but also in being part of their unique branch environment.
