At a Glance
- Tasks: Build relationships and help members find the right products for their goals.
- Company: Join a member-focused company that values people over profits.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options and a supportive, inclusive environment await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 25000 - 30000 € per year.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. We have an exciting opportunity for someone who is passionate about helping people and delivering excellent customer service to join our small friendly team here in Canterbury. We pride ourselves on creating a welcoming atmosphere and providing an outstanding level of support and service to our savings and mortgage customers. As well as helping our customers in branch and over the phone there are opportunities to volunteer in the local community delivering financial education workshops in schools and community groups.
Location: St Margaret’s Street in the centre of the city just off the High Street between HMV and Cosy Club.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor in Canterbury employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in our vibrant Canterbury branch. With a strong focus on employee development, flexible working options, and a commitment to community engagement, we empower our Customer Service Advisors to build meaningful relationships with our members while enjoying a fulfilling career. Join us to be part of a team that values your individuality and encourages personal growth, all within a welcoming atmosphere just off the High Street.
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Canterbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out YBS's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to chat confidently across different channels. Try role-playing with a friend or family member to get comfortable with various scenarios.
✨Tip Number 3
Show off your empathy! Think of examples from your past where you've gone the extra mile for someone. This will demonstrate your ability to build strong relationships with members and teammates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the YBS family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Canterbury
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your values and what motivates you. Remember, we care about who you are, not just your experience.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your passion for helping people and any relevant experiences that show your empathy and emotional intelligence. This will help us see how you fit into our friendly team!
Show Your Curiosity:We love candidates who embrace change and are eager to learn! In your application, mention any instances where you've adapted to new situations or technologies. This shows us you're ready to thrive in our dynamic environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Values
Before the interview, take some time to reflect on your personal values and how they align with the company's mission. YBS is all about helping people and creating a welcoming atmosphere, so be ready to share examples of how you've demonstrated empathy and support in past experiences.
✨Showcase Your Communication Skills
As a Customer Service Advisor, you'll need to communicate confidently across various channels. Practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios with a friend to get comfortable with different communication styles.
✨Embrace Change and Curiosity
YBS values individuals who thrive in dynamic environments. Be prepared to discuss times when you've adapted to change or learned something new. Highlight your growth mindset and eagerness to embrace new technologies, as this will resonate well with the hiring team.
✨Prepare for Community Engagement
Since there are opportunities to volunteer in the local community, think about any relevant experiences you have in delivering workshops or engaging with diverse groups. Share your passion for helping others and how you can contribute to financial education initiatives in the community.
