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- Tasks: Lead and inspire a team to deliver exceptional customer service in a busy retail environment.
- Company: Join YBS, a dynamic company focused on community and customer satisfaction.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Great opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Experience in management or team leadership with a focus on customer service.
The predicted salary is between 40000 - 50000 £ per year.
Are you ready for a new challenge? If you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you.
As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Bexleyheath team to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this. To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.
From an operational perspective, you’ll ensure your branches work to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy. A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.
About you: You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with:
- A proven record of delivering great customer service and outcomes
- The ability to lead, develop and motivate colleagues
- Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
- Effective communication and time management
You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.
About our Benefits: We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Branch Manager employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Branch Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your experience in motivating teams and delivering exceptional service.
✨Tip Number 3
Showcase your passion for community engagement! When discussing your experience, highlight any initiatives you've led that connect your team with the local community. This will resonate well with the values of the Bexleyheath branch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at YBS and contributing to our mission.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading and developing teams. We want to see how you've inspired others and delivered great customer service in your previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Branch Manager role. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of a Branch Manager. Be ready to share specific examples of how you've successfully led and motivated teams in the past, especially in customer-facing environments.
✨Showcase Customer Service Successes
Prepare to discuss your track record in delivering exceptional customer service. Think of concrete examples where you’ve gone above and beyond for customers, and be ready to explain how those experiences can translate into success at YBS.
✨Understand the Community Impact
Research the Bexleyheath area and think about how you can engage with the community as a Branch Manager. Bring ideas to the table about how to reach out and connect with local customers, showing that you’re not just focused on the branch but also on the wider community.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, branch goals, and how success is measured at YBS. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.