At a Glance
- Tasks: Manage Major Incidents, produce reports, and lead process improvements in IT services.
- Company: Join Yorkshire Building Society Group, a supportive and innovative tech environment.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a strong pension scheme.
- Other info: Flexible working options with opportunities for career growth.
- Why this job: Make a real impact on technology services while working flexibly.
- Qualifications: Strong understanding of ITIL practices and data analysis skills required.
The predicted salary is between 40000 - 50000 € per year.
Yorkshire Building Society Group is seeking an Incident & Problem Coordinator to enhance our Technology Services. This role involves managing Major Incidents, producing reports, and leading process improvements.
The ideal candidate will have an extensive understanding of ITIL best practices, with strong data analysis skills and proficiency in MS Office.
The position is based at our Bradford Head Office offering flexible working and additional on-call hours. We offer a supportive environment with 25 days holiday, a performance-based bonus, and a robust pension scheme.
Remote Incident & Problem Coordinator (ITIL Focus) in Bradford employer: Yorkshire Building Society Group
Yorkshire Building Society Group is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, 25 days of holiday, and a performance-based bonus, employees are encouraged to thrive both personally and professionally in our Bradford Head Office. Join us to be part of a team that values innovation and continuous improvement in the IT sector.
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Incident & Problem Coordinator (ITIL Focus) in Bradford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Yorkshire Building Society. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL best practices. We want to show that we not only know our stuff but can also apply it in real-world scenarios. Think of examples from past experiences where we've successfully managed incidents or improved processes.
✨Tip Number 3
Don’t forget to showcase your data analysis skills! Bring along some reports or examples of how you've used data to drive decisions. This will help us stand out as candidates who can add value right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we fit the role perfectly, especially with that flexible working vibe they’ve got going on.
We think you need these skills to ace Remote Incident & Problem Coordinator (ITIL Focus) in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITIL best practices and data analysis skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Incident & Problem Coordinator role and how you can contribute to our Technology Services. Keep it engaging and personal!
Showcase Your Reporting Skills:Since producing reports is a key part of the job, mention any experience you have with reporting tools or techniques. We love candidates who can demonstrate their analytical prowess and attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL best practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially in managing Major Incidents and leading process improvements.
✨Show Off Your Data Skills
Since strong data analysis skills are key for this role, prepare examples of how you've used data to drive decisions or improve processes. Bring along any reports you've created that demonstrate your analytical abilities.
✨Familiarise Yourself with MS Office
Proficiency in MS Office is a must, so make sure you're comfortable discussing how you've used tools like Excel for data analysis or PowerPoint for presentations. Consider preparing a quick demo if relevant.
✨Emphasise Flexibility and Team Support
Yorkshire Building Society values a supportive environment, so be ready to talk about how you work well in teams and adapt to changing situations. Share examples of how you've supported colleagues during high-pressure incidents.
