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For Companies At a Glance
- Tasks: Provide tailored mortgage advice and exceptional customer service to clients.
- Company: Join YBS, a member-focused company that values people over profits.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in people's lives by helping them secure their dream homes.
- Qualifications: Full CeMAP qualification and strong communication skills required.
- Other info: Flexible working options and a commitment to your personal development.
The predicted salary is between 36000 - 60000 £ per year.
If you like talking to people and enjoy delivering high quality customer service, you’ll love working here. So why not consider joining us as a Mortgage Advisor?
About the role
As one of our Mortgage Advisors, you will provide tailored advice to both our new and existing mortgage customers, providing an exceptional level of service each and every time. You'll be providing advice to prospective customers looking to purchase their first home through to existing mortgage customers looking to secure a new rate. We’ll support you with training and coaching you need to succeed and ensure you understand how we can add value for our customers, feel confident in identifying their needs and finding an appropriate solution to meet these. Please note your training period will require full time attendance in the office. This role does offer hybrid working once fully competent in the role, however you will be expected to be in the office 2-3 days a week.
About you
You’ll be committed to providing great customer service, and have great communication and team working skills. Alongside this, you’ll need:
- Full CeMAP or equivalent qualification (essential)
- Ability to work within agreed parameters and to make operational decisions
- Great attention to detail and experience of building long-term relationships with customers
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Mortgage advisor - 12 Month Fixed Term Contract in Bradford employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage advisor - 12 Month Fixed Term Contract in Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experience in building relationships, as these are key for a Mortgage Advisor role.
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, make sure you look professional. It shows you’re serious about the role and respect the opportunity. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Mortgage advisor - 12 Month Fixed Term Contract in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mortgage Advisor role. Highlight your customer service skills and any relevant experience that shows you can provide tailored advice to customers.
Showcase Your Qualifications: Don’t forget to mention your Full CeMAP or equivalent qualification in your application. This is essential for the role, so make it stand out!
Be Personable: Since this role involves a lot of communication with customers, let your personality shine through in your written application. We want to see how you connect with people and your passion for delivering great service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Stuff
Make sure you brush up on your CeMAP knowledge and any relevant mortgage regulations. Being able to discuss these confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what they’re looking for.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged and understand their needs.
✨Be Yourself
YBS values inclusivity and authenticity, so don’t be afraid to let your personality shine through. Share your motivations for wanting to join the team and how you can contribute to their culture of support and development.