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For Companies At a Glance
- Tasks: Lead major incident management and drive effective IT delivery strategies.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a generous pension contribution.
- Why this job: Make a real impact in IT while enjoying flexible working and career development.
- Qualifications: Experience in ITIL Incident & Problem Management and strong leadership skills.
- Other info: Dynamic team environment with opportunities for mentorship and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
YBS has an exciting new opportunity for a Major Incident & Problem Lead to join our Technology Services function. The successful candidate will drive the efficient and effective end-to-end delivery of major Incident and Problem management, proactively managing the construction and implementation of the strategy and policy of IT delivery in YBS. This role will be based in our Bradford based Head Office, with flexible working from home capability.
Responsibilities
- Support the management of Major Incidents on a 24/7 On-call rotation basis, ensuring they are identified, logged, progressed, and resolved within the scope of the Major Incident Management Process, including stakeholder management, communications, and compilation of Major Incident Reports.
- Support the construction, writing and implementing of the strategy and policy for Major Incident & Problem Management, giving full consideration to wider strategy and policy of IT delivery in YBS, while proactively managing the risk profile of incidents & problems in the organisation.
- Mentor, motivate and appraise team members within your own squad, including objective setting, monitoring staff performance and recruitment activities.
- Ensure resource is used to maximum effectiveness for both capacity and capability. Allocating tasks and rotating responsibilities as appropriate to achieve flexibility and the best use of the skills and capabilities of the team and the wider resource required for Major Incident and Problem resolution.
About You
- You will have a broad understanding of Service Management principles and disciplines, based on ITIL best practice coupled with in depth knowledge and experience of working with ITIL Incident & Problem Management methodologies.
- The ability to lead and motivate small teams to deliver sustained high performance.
- Experience working with internal support teams and 3rd party service providers to anticipate and resolve issues in order to deliver a continuously improving service proposition to customers.
- Strong communication skills, with the ability to influence, identify and nurture the potential in others.
- Strong knowledge of relevant legislation, compliance, corporate governance, QA and Risk Management.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
If you have any questions about this role, please contact Holly Gallagher at careers@ybs.co.uk
Please note: this advert will close 13th February.
Major Incident and Problem Lead in Bradford employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident and Problem Lead in Bradford
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Major Incident and Problem Management. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with ITIL methodologies and how you've successfully managed incidents in the past. This will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the YBS team.
We think you need these skills to ace Major Incident and Problem Lead in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ITIL Incident & Problem Management. We want to see how your skills align with the role of Major Incident and Problem Lead, so don’t hold back!
Showcase Your Leadership Skills: Since this role involves mentoring and motivating a team, share examples of how you've successfully led teams in the past. We love to see candidates who can inspire others and drive high performance.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, as we appreciate direct communication that gets to the heart of the matter.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we’re excited to see what you bring to the table!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Incident and Problem Management methodologies. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the framework and its practical applications.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and motivate teams. Think about times when you've mentored others or managed a project successfully. This will demonstrate your capability to drive high performance within a team, which is crucial for the role.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. You might even want to prepare a few scenarios where you've effectively communicated with stakeholders during major incidents.
✨Understand YBS's Culture and Values
Familiarise yourself with YBS's commitment to inclusivity and member care. Be prepared to discuss how your values align with theirs and how you can contribute to their culture. This will show that you're not just a fit for the role, but also for the company.
