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- Tasks: Lead a dynamic team of Software Developers to deliver innovative Microsoft Dynamics 365 solutions.
- Company: Join YBS, a forward-thinking company focused on collaboration and inclusivity.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and comprehensive health benefits.
- Other info: Hybrid work model with opportunities for career growth and continuous improvement.
- Why this job: Shape the future of technology while making a real impact on customer experiences.
- Qualifications: Proven leadership in software development with expertise in Microsoft Dynamics 365 and RPA.
The predicted salary is between 55000 - 65000 £ per year.
We are thrilled to offer an exciting opportunity for a hands-on Engineering Team Manager (known internally as a Service Lead) to join our Enterprise Engineering team. The role will lead a team of Software Developers responsible for the design, development, delivery, and support of YBS’s Microsoft Dynamics 365 and Power Platform solutions and associated integrations. The role will also be responsible for YBS’s Robot Process Automation (RPA) capabilities. We are currently on a transformation journey, and this role will be central to shaping how Dynamics 365 and the Power Platform are used to improve customer and colleague experiences, ensuring solutions are secure, resilient, scalable, and well governed. Our team culture is built on collaboration and inclusivity. We value individuality and strive to create a welcoming environment where everyone can thrive. This is a hybrid role, where you can blend working from home, with office presence at either of our Leeds & Bradford Head offices.
About the role
The role is accountable for day-to-day leadership of Developers, driving high-quality delivery while ensuring platforms are well supported and aligned to business outcomes. You will:
- Lead and line-manage a team of Software Developers, setting clear priorities, supporting career development, and fostering a high-performing, inclusive team culture.
- Manage and lead engineering activity, ensuring delivery of software solutions in line with service levels, agreed standards, and regulatory expectations, including planning and prioritisation of development work, demand management and resource planning, oversight of change delivery into live environments & effective management of third-party delivery partners.
- Plan, organise, and develop robust support arrangements for Dynamics 365 and Power Platform services. There may be a future requirement for a 24/7 support model as the service grows to ensure timely resolution of incidents, problems, and defects.
- Drive continuous improvement, contributing to longer-term technical and delivery roadmaps and influencing the use of Dynamics 365 and Power Platform capabilities across YBS.
- Provide technical leadership and assurance, ensuring engineering standards, quality, security, and resilience expectations are consistently met by the team providing ongoing team coaching and mentoring.
- Act as Deputy for the Software Engineering Manager as required.
About you
You’ll have proven experience leading Software Development Engineers, within a Microsoft Dynamics 365, Power Platform and RPA environment.
What will you bring to the role?
- A strong understanding of prioritisation, people engagement, cost/risk management in a regulated environment.
- Experience in setting and assuring engineering standards, with a focus on quality, resilience, and technical excellence.
- Ability to balance people leadership with delivery accountability, improving how software services are built, supported, and evolved within YBS.
- Experience of budget planning and forecasting, supporting cost-effective delivery and service management.
- Strong communication skills, able to translate technical concepts for non-technical audiences and build effective relationships across the business.
- Be a confident people leader, able to bring colleagues on the journey to new ways of working and technologies.
- Strong working knowledge of Power Apps, Power Automate, Copilot Studio, and associated governance and development patterns.
- Understanding of Microsoft Azure DevOps or similar tooling for work management, CI/CD, and deployment.
- Experience leading teams delivering low-code and/or automation solutions, including RPA.
Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we are rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
IT Service Lead in Bradford employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lead in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products, especially Microsoft Dynamics 365 and Power Platform, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and driven projects in the past. Use specific examples that highlight your ability to foster an inclusive team culture and deliver high-quality results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at YBS.
We think you need these skills to ace IT Service Lead in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Lead role. Highlight your experience with Microsoft Dynamics 365, Power Platform, and RPA. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your leadership experience and how you've driven high-quality delivery in previous roles.
Showcase Your Team Spirit: We value collaboration and inclusivity at StudySmarter. In your application, mention how you've fostered a positive team culture and supported your colleagues' development. We love seeing candidates who can bring people together!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, Power Platform, and RPA. Be ready to discuss specific projects you've worked on and how you've applied these technologies in real-world scenarios. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading software development teams. Think about times when you set clear priorities, supported team members' growth, or fostered an inclusive culture. This is your chance to demonstrate how you balance people leadership with delivery accountability.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You might be asked to translate technical jargon for non-technical stakeholders, so being able to communicate effectively is key. Use examples from your past experiences to illustrate your points.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making process. Prepare for scenarios related to prioritisation, risk management, and resource planning. Think through how you would handle challenges in a regulated environment, as this will be crucial for the role.