At a Glance
- Tasks: Monitor alerts using Dynatrace and ServiceNow, providing first-line support for batch processing.
- Company: Join a dynamic team at YBS, focused on maintaining high IT operations standards.
- Benefits: Enjoy 25 days holiday plus bank holidays and a bonus of up to 15% of eligible pay.
- Other info: The position is permanent and involves liaising with third parties and clients.
- Why this job: This role offers the chance to work in a mission-critical IT environment with growth opportunities.
- Qualifications: Candidates should have a solid operational background in IT and experience with ServiceNow.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an IT Operations Analyst to join our team on a permanent basis.
Responsibilities
- Perform alert monitoring using Dynatrace and ServiceNow Event Management, addressing issues as they arise, using callout where necessary.
- Monitor and provide first‑line support for all 24*7 batch scheduling and processing using IBS Workload Scheduler.
- Maintain the IT operations environment to a high standard.
- Maintain assigned incidents and requests through ServiceNow within required SLA’s.
- Maintain all relative documentation and knowledge bases.
- Communicate effectively to ensure awareness of problems and issues across the team.
- Assist in required IT maintenance, deployments, releases and upgrades with minimal disruption to IT operations.
- Provide access control for all secure areas at production and DR sites.
- Liaise effectively with 3rd parties and clients when necessary.
Qualifications
- A solid operational background with IT operations, including monitoring and observability tools.
- Track record with Service Management tools such as ServiceNow.
- Experience with Dynatrace, IBM Workload Scheduler and ServiceNow is desirable but not critical.
- A strong customer service background and a willingness to develop knowledge of IT Operations.
- Demonstrable record of working in a mission‑critical IT operations environment and under pressure.
- Effective communication, engagement and influencing skills.
- Effective root cause analysis skillsets.
Benefits
- Holiday: 25 days plus Bank Holidays, option to buy up to a further 5 days.
- Bonus: On‑target bonus of 7% of eligible pay (up to a maximum of 15%).
- Pension: Contribution up to 11% into your YBS pension.
- Healthcare: Access to private medical insurance, dental and other health plans.
- My Benefits: Self‑service benefits portal with a range of retail, hospitality and health discounts.
Contact: Mike Peel, careers@ybs.co.uk
IT Operations Analyst in Bradford employer: Yorkshire Building Society Group
YBS offers a competitive benefits package including private medical insurance and a self-service benefits portal. Located in a vibrant area, the team is dedicated to maintaining high standards in IT operations. Join us to be part of a mission-driven environment.
Contact Details:
Yorkshire Building Society Group Recruitment Team
We think you need these skills to ace IT Operations Analyst in Bradford
Alert Monitoring
Dynatrace
ServiceNow Event Management
IBS Workload Scheduler
Incident Management
Documentation Maintenance
Communication Skills
