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- Tasks: Lead and inspire a team to deliver exceptional customer service and develop talent.
- Company: Dynamic financial services organisation in Bradford with a focus on inclusivity.
- Benefits: Excellent benefits, flexible working, and opportunities for personal development.
- Why this job: Make a real impact by creating personalised customer experiences and leading a high-impact team.
- Qualifications: Experience in customer service and strong leadership skills.
- Other info: Supportive environment with a focus on team efficiency and growth.
The predicted salary is between 36000 - 60000 £ per year.
A financial services organization in Bradford is seeking a Customer Services ISA Team Leader to inspire and lead technical teams. This role focuses on delivering excellent customer outcomes and developing talent within the team. You will guide your team in creating personalized experiences while identifying efficiencies in service. Emphasizing inclusivity and flexibility, the organization offers a supportive environment with excellent benefits and development opportunities.
ISA Customer Service Team Lead — Build High-Impact Teams in Bradford employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ISA Customer Service Team Lead — Build High-Impact Teams in Bradford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team dynamic!
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Let’s nail those responses so we can highlight our leadership skills and customer service experience!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great way to reiterate our interest in building high-impact teams!
We think you need these skills to ace ISA Customer Service Team Lead — Build High-Impact Teams in Bradford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering excellent customer outcomes shine through. We want to see how you can inspire and lead teams to create those personalised experiences that make a difference.
Highlight Your Leadership Skills: Make sure to showcase any experience you have in leading teams or developing talent. We’re looking for someone who can guide their team effectively, so share examples of how you've motivated others and identified efficiencies in service.
Emphasise Inclusivity and Flexibility: Our organisation values inclusivity and flexibility, so don’t forget to mention how you’ve fostered these qualities in your previous roles. We want to know how you create a supportive environment for your team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team in Bradford!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know the Company Inside Out
Before your interview, make sure you research the financial services organisation thoroughly. Understand their values, mission, and the specific customer service challenges they face. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Services ISA Team Leader, you'll need to inspire and lead your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or developed talent. Highlight how you can create a supportive and inclusive environment for your team.
✨Emphasise Customer-Centric Thinking
This role focuses on delivering excellent customer outcomes, so be ready to discuss how you've previously created personalised experiences for customers. Think of specific instances where you identified efficiencies in service and how that positively impacted customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, development opportunities, and how the organisation measures success in customer service. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
