At a Glance
- Tasks: Manage incidents and problems, ensuring effective communication and continual improvement.
- Company: Join YBS, a forward-thinking tech company with a focus on service excellence.
- Benefits: Enjoy 25 days holiday, bonus opportunities, and private healthcare.
- Other info: Flexible working options and excellent career growth potential.
- Why this job: Make a real impact by optimising services and driving improvements in a dynamic environment.
- Qualifications: Experience in ITIL-based Service Management and strong data analysis skills.
The predicted salary is between 30000 - 40000 £ per year.
YBS has an exciting new opportunity for an Incident & Problem Coordinator to join our Technology Services function. The successful candidate will provide continual improvement principles to Incident & Problem Management policies, practices and procedures to ensure maximum benefit is delivered. This role will be based in our Bradford Head Office, with flexible working from home capability and additional on‑call hours on a rotation throughout the team.
Responsibilities
- Support the management of Major Incidents on a 24/7 basis where required, ensuring they are identified, logged, progressed and resolved within the scope of the Major Incident Management Process.
- Produce clear and concise stakeholder and incident communications.
- Compile Major Incident reports.
- Ensure records are kept up to date for Incidents & Problems and supporting tasks such as changes are raised following the correct procedures.
- Ensure that root cause and trend analysis is carried out effectively to reduce the number of recurring incidents and identify service enhancements.
- Ensure all relevant knowledge is transferred into the Service Desk to promote quality Incident & Problem management.
- Contribute to and lead actions which drive continual improvement of the team and processes.
- Engage with stakeholders to drive service optimisation initiatives.
Qualifications
- An in-depth experience gained in Service Management Support principles and disciplines, based on ITIL best practice.
- Strong knowledge and experience with Incident & Problem Management methodologies and stakeholder management.
- A thorough knowledge of data analysis techniques.
- Excellent MS Office skills, for data analysis and documentation.
- Resourceful – utilise all tools, expertise and knowledge bases to investigate and resolve problems.
Benefits
- Holiday: 25 days plus Bank Holidays, with the option to buy up to a further 5 days.
- Bonus: On target bonus of 7% of eligible pay, with the opportunity to earn up to a maximum of 15%.
- Pension: Contribution up to 11% into your YBS pension.
- Healthcare: Private medical insurance, dental and health plans.
- My Benefits: Access to our self‑service benefits portal for retail, hospitality and health discounts.
Incident & Problem Co-ordinator in Bradford employer: Yorkshire Building Society Group
YBS is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in our Bradford Head Office. With flexible working arrangements, comprehensive benefits including generous holiday allowances, private healthcare, and a robust pension scheme, we empower our team to thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions to Incident & Problem Management will drive continual improvement and service optimisation.
Contact Details:
Yorkshire Building Society Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Incident & Problem Co-ordinator in Bradford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at YBS. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Incident & Problem Management knowledge. Be ready to discuss how you've used data analysis techniques to solve problems in the past.
✨Tip Number 3
Show off your communication skills! Practice explaining complex incidents in simple terms. This will help you stand out when discussing stakeholder communications during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Incident & Problem Co-ordinator in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Incident & Problem Coordinator role. Highlight your experience with ITIL best practices and any relevant skills in incident management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your experience with stakeholder management and continual improvement principles.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Use concise language and structure your documents well. We want to see that you can produce clear and concise stakeholder communications right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at YBS!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of Incident & Problem Management methodologies, especially ITIL best practices. Be ready to discuss how you've applied these principles in past roles and how they can benefit the company.
✨Communicate Clearly and Concisely
Since you'll be producing stakeholder communications and incident reports, practice articulating your thoughts clearly. Use examples from your experience to demonstrate how you’ve effectively communicated during major incidents.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis techniques. Think of specific instances where your analytical skills helped identify root causes or trends that led to service improvements. This will show your resourcefulness and problem-solving abilities.
✨Engage with Continuous Improvement
Be ready to talk about how you've contributed to continual improvement in previous roles. Share specific actions you've taken to enhance processes or drive service optimisation initiatives, as this aligns perfectly with the responsibilities of the role.
