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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver outstanding customer service and promote digital skills.
- Company: A top financial services organisation in Bradford with a focus on team development.
- Benefits: Enjoy bonuses, flexible working arrangements, and a supportive work environment.
- Why this job: Make a real difference by coaching others and driving exceptional customer outcomes.
- Qualifications: Strong customer service background and experience in leading teams through change.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services organization in Bradford is seeking a Customer Services Team Leader to lead and develop a team focused on delivering exceptional customer outcomes. The role involves coaching team members, managing service delivery, and promoting digital literacy. Ideal candidates will have a strong background in customer service, a passion for team development, and proven experience in leading through change. This position offers great benefits including bonuses and flexible working arrangements.
Customer Services Team Leader: Inspire, Coach & Deliver in Bradford employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader: Inspire, Coach & Deliver in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Services Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your coaching skills! During interviews, share specific examples of how you've inspired and developed your team in the past. This will demonstrate your passion for team development and your ability to lead through change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Services Team Leader: Inspire, Coach & Deliver in Bradford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer outcomes. Share specific examples of how you've gone above and beyond in previous roles to make a difference for customers.
Highlight Your Leadership Experience: We want to know about your experience in leading teams! Be sure to include any coaching or mentoring you've done, and how you've helped team members grow and succeed in their roles.
Emphasise Your Adaptability: In a role that involves leading through change, it's crucial to demonstrate your ability to adapt. Share instances where you've successfully navigated challenges and how you managed to keep your team motivated during transitions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know the Company Inside Out
Before your interview, make sure you research the financial services organisation thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Coaching Skills
As a Customer Services Team Leader, you'll need to inspire and coach your team. Prepare examples of how you've successfully developed team members in the past. Think about specific situations where your coaching made a difference and be ready to discuss them.
✨Demonstrate Your Change Management Experience
This role involves leading through change, so be prepared to talk about your experience in this area. Share stories that highlight your adaptability and how you've successfully managed transitions in customer service settings.
✨Emphasise Digital Literacy
With a focus on promoting digital literacy, think about how you've integrated technology into customer service processes. Be ready to discuss any tools or platforms you've used and how they improved service delivery for your team.
