At a Glance
- Tasks: Deliver personalised customer service and create joyful experiences for our members.
- Company: Join a welcoming and inclusive team at YBS, where members come first.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Other info: Flexible working options and a supportive onboarding journey await you.
- Why this job: Make a real impact by helping customers and developing your skills.
- Qualifications: Strong communication skills and a passion for engaging with customers.
The predicted salary is between 28800 - 43200 £ per year.
A career in Customer Support with us can take you anywhere, and we’re committed to helping your career happen. So, with all this, and some great benefits to boot, why not read on?
About the role
As a Customer Service Representative, you’ll find a positive and inclusive environment where you can be proud of the contribution you make. That’s because you’ll be at the forefront of delivering real help with real life for our customers and members.
Working within our Bereavement & POA servicing team, you’ll provide specialist and dedicated support for savings and mortgage customers when they really need it the most. Whether they’re contacting us to inform us that their loved one has passed away; a family member is registering as a Power of Attorney (POA) on their account(s) or if our customer is experiencing some kind of vulnerability, we need to act with the upmost empathy and compassion.
You’ll do this by:
- Managing & supporting customer needs through telephony, admin, and online channels
- You will handle incoming & outbound calls within service levels ensuring ownership is taken to be efficient and compliant within regulation.
- You will resolve complex complaints to ensure that we find the right outcome for customers as well as completing the administration of savings and mortgage processing.
- You will resolve customer queries via multiple channels, aiming to resolve at first point of contact where possible, always providing an excellent level of customer service.
Underpinning your work, will be your commitment to delivering a first-class service to customers.
Alongside this, we want you to feel challenged. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.
Please Note: The initial training period will require full time attendance in the office. This role does offer some hybrid working once full competent in the role.
About you
You’ll have a proven track record in delivering a fantastic customer experience and have exceptional communication skills, both verbal and written. You will also have:
- Experience of working within a Bereavement Team or dealing with vulnerable customers, registering Power of Attorney, showing empathy & support.
- The ability to recognise your customer’s needs beyond what they are asking for.
- Be a confident communicator, with the ability to deliver a fantastic customer experience via phone and in writing
- Great attention to detail and problem-solving skills and able to work flexibly and demonstrate agile working
- Good digital and IT knowledge. Comfortable using Microsoft.
To give you the best possible start you’ll have a tailor‑made onboarding journey from the day you start with us, with colleagues on hand to support with your training and development in role.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development.
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity.
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Want more information?
If you have any questions about this role, please contact Careers@ybs.co.uk
Customer Service Representative in Bradford employer: Yorkshire Building Society Group
Yorkshire Building Society Group is an exceptional employer, offering a dynamic work culture that values collaboration and innovation in Leeds. Employees benefit from a competitive package, flexible working arrangements, and ample opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact through data-driven insights.
Contact Details:
Yorkshire Building Society Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared to handle any tricky questions during the interview.
✨Tip Number 3
Show off your skills! During the interview, be sure to highlight your communication skills and adaptability. Share specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you on their radar.
We think you need these skills to ace Customer Service Representative in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Representative. We want to see your passion for engaging with customers and your ability to adapt in a fast-paced environment!
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your listening and interpersonal skills. Share examples of how you've successfully resolved customer issues or provided excellent service in the past.
Be Authentic:We value inclusivity and authenticity, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our welcoming environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or provided exceptional service to demonstrate your skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you had to adapt quickly or handle difficult customers. Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
