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For Companies At a Glance
- Tasks: Help resolve customer complaints and improve processes for better outcomes.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in managing workloads and handling customer complaints is preferred.
- Other info: Flexible working options to support your work-life balance and career development.
The predicted salary is between 25000 - 35000 £ per year.
Do you put off looking for new career opportunities because the thought of an interview is a scary prospect? Does the thought of a formal interview stop you from being your best self? Do you think there must be more satisfying roles out there where you can really make a difference but are afraid to take that step? Do you love a challenge? Do you thrive in a fast-paced environment where achieving good customer outcomes is your focus? Do you enjoy getting stuck into investigating where something may have gone wrong and get a great amount of job satisfaction from putting it right? Look no further, we are looking for people who think outside the box and who care about doing a great job by going above and beyond customer expectations with every interaction. People who really do put themselves in our customers' shoes and do the right thing first time every time. If you answered Yes to all of the above, we’d love to hear from you!
About the role
- You will be supported through a dedicated training plan which will prepare you to:
- Think outside of the box and find a good outcome for our customers and the YBS
- Successfully manage a pipeline of Mortgage and Savings complaints through to resolution within regulated timescales
- Support our customers at first contact with calls direct into the team
- Support and guide colleagues across YBS to achieve good customer outcomes
- Escalate through the right channels if you spot a process or procedure we could improve on
Please note this role will be based at our head office in Bradford.
About you
- To be successful in this role you will have:
- Experience of managing your own workload adept at prioritising and taking ownership of personal quality and efficiency targets
- Knowledge and experience of Mortgages and/or Savings accounts and how they work
- Ability and confidence to challenge and influence group processes and procedures to enable a good customer outcome
- A positive mindset and be open to change in a fast-paced environment
- Desired experience of handling customer complaints through to resolution within the financial sector
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on-target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum of 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Complaints Assessor From £25,000 Depending On Experience + Bonus & Benefits Bradford, UK, BD5 8[...] employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Assessor From £25,000 Depending On Experience + Bonus & Benefits Bradford, UK, BD5 8[...]
✨Tip Number 1
Get to know the company before your interview! Research YBS, their values, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers or resolved complaints effectively. This will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company culture. This shows you're engaged and helps you figure out if YBS is the right fit for you too.
We think you need these skills to ace Complaints Assessor From £25,000 Depending On Experience + Bonus & Benefits Bradford, UK, BD5 8[...]
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Complaints Assessor role. Highlight your relevant experience with customer complaints and how you’ve successfully resolved issues in the past. This will help us see how you fit into our team!
Show Your Passion: We love candidates who are genuinely excited about making a difference. In your application, share why you’re passionate about helping customers and how you thrive in fast-paced environments. It’ll make your application stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of mortgages and savings accounts. Understanding how they work will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints. Highlight how you thought outside the box to achieve a good outcome, as this aligns perfectly with what the company is looking for.
✨Emphasise Your Customer-Centric Approach
During the interview, express your passion for putting yourself in the customers' shoes. Share stories that demonstrate your commitment to going above and beyond to ensure customer satisfaction, which is key for this role.
✨Be Open to Change
The role requires adaptability in a fast-paced environment. Be ready to discuss how you've handled change in previous jobs and how you can contribute positively to the team's dynamic at YBS.