At a Glance
- Tasks: Help resolve customer complaints and improve processes for better outcomes.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options to support your studies and hobbies.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in managing workloads and handling customer complaints is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Do you put off looking for new career opportunities because the thought of an interview is a scary prospect? Does the thought of a formal interview stop you from being your best self? Do you think there must be more satisfying roles out there where you can really make a difference but are afraid to take that step? Do you love a challenge? Do you thrive in a fast-paced environment where achieving good customer outcomes is your focus? Do you enjoy getting stuck into investigating where something may have gone wrong and get a great amount of job satisfaction from putting it right? Look no further, we are looking for people who think outside the box and who care about doing a great job by going above and beyond customer expectations with every interaction. People who really do put themselves in our customers' shoes and do the right thing first time every time. If you answered Yes to all of the above, we’d love to hear from you!
About the role
- You will be supported through a dedicated training plan which will prepare you to:
- Think outside of the box and find a good outcome for our customers and the YBS.
- Successfully manage a pipeline of Mortgage and Savings complaints through to resolution within regulated timescales.
- Support our customers at first contact with calls direct into the team.
- Support and guide colleagues across YBS to achieve good customer outcomes.
- Escalate through the right channels if you spot a process or procedure we could improve on.
Please note this role will be based at our head office in Bradford.
About you
- To be successful in this role you will have:
- Experience of managing your own workload adept at prioritising and taking ownership of personal quality and efficiency targets.
- Knowledge and experience of Mortgages and/or Savings accounts and how they work.
- Ability and confidence to challenge and influence group processes and procedures to enable a good customer outcome.
- A positive mindset and be open to change in a fast-paced environment.
- Desired experience of handling customer complaints through to resolution within the financial sector.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on-target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Complaints Assessor in Bradford employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where your contributions truly matter. With a strong focus on employee development, flexible working options, and a commitment to rewarding success, you will find ample opportunities for growth and job satisfaction in our Bradford head office. Join us to make a meaningful impact while enjoying a healthy work-life balance and a range of fantastic benefits.
Contact Details:
Yorkshire Building Society Group Recruitment Team
