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- Tasks: Build meaningful relationships and assist members with their financial goals.
- Company: A leading financial services organisation in Birmingham.
- Benefits: Flexible working hours, generous holiday, and a pension plan.
- Why this job: Join a supportive team focused on personal development and exceptional customer service.
- Qualifications: Empathy, adaptability, and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
A financial services organization in Birmingham seeks a Customer Service Advisor to build meaningful relationships and assist members with their financial goals. This role emphasizes exceptional customer service, without sales pressure, while requiring flexibility across branches in Birmingham and Wolverhampton.
Ideal candidates should embrace change, possess empathy, and be eager for personal development.
This role offers generous benefits, including flexible working options, holiday, and a pension plan.
Customer Service Advisor — Dual Location & Flexible Hours in Birmingham employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor — Dual Location & Flexible Hours in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support their customers. This will help you connect your experiences to what they care about during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer scenarios with a friend. It’ll boost your confidence and help you articulate your empathy and problem-solving skills.
✨Tip Number 3
Be ready to showcase your flexibility! Think of examples from your past where you adapted to change or handled unexpected situations. This will show them you’re the perfect fit for their dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor — Dual Location & Flexible Hours in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in building relationships and helping others achieve their financial goals. We love seeing how you align with our values!
Emphasise Flexibility: Since this role requires flexibility across branches, mention any previous experiences where you've adapted to change or worked in different environments. Show us that you're ready to embrace the dynamic nature of this position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know the Company Inside Out
Before your interview, take some time to research the financial services organisation. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer concerns or built relationships. Highlight how you understood their needs and provided solutions, as this will resonate well with the interviewers.
✨Flexibility is Key
Since the role requires flexibility across branches, be ready to discuss your availability and willingness to adapt. Share any previous experiences where you’ve had to adjust to changing circumstances, as this will demonstrate your readiness for the dynamic nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and how they support personal development. This shows that you’re not just looking for a job, but are genuinely interested in growing with the organisation.
