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For Companies At a Glance
- Tasks: Connect with customers and help them achieve their goals through exceptional service.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: No experience needed, just a passion for customer service and a positive mindset.
- Other info: Flexible working options available to fit your lifestyle and studies.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Please note that this role is based in Birmingham City Centre, with some requirement to travel to and work at the Wolverhampton branch. Full flexibility is essential. If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Here at YBS no two branches are the same; they each have their own characteristics and qualities that make working there so special. The Birmingham branch of YBS is located in the heart of the city on New Street, just a short walk from New Street Station. With excellent transport links via tram, train, bus and easy access to the A38 and motorway network, it’s ideal for both commuters and local candidates. This is a dual-location role, with the successful candidate working across both Birmingham and Wolverhampton branches. Wolverhampton is a smaller city with direct tram, train and bus links to and from Birmingham. The branch is based in Queen Square, right in the city centre and only a few minutes’ walk from major transport connections. Both branches are well loved by our members, and within easy commuting distance of each other.
As Manager, I’m looking to attract someone who has a genuine passion for delivering exceptional customer service and who puts the customer at the heart of everything they do. The ideal candidate embraces change quickly, has a strong digital transformation mindset, and brings the commitment, flexibility, and drive needed to enhance our already successful team. We’re looking for someone who cares deeply about their customers, their colleagues, and the organisation they represent, and who is eager to grow, develop, and take ownership of their own progression. This role offers a fantastic opportunity for personal development and potential career advancement a great way to begin your YBS journey. Full flexibility is essential.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor in Birmingham employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves connecting with people across various channels, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone the extra mile for customers in the past. This will demonstrate your commitment to delivering exceptional service, which is key for YBS.
✨Tip Number 4
Be flexible and open-minded! Since the role requires working across both Birmingham and Wolverhampton branches, highlight your adaptability and willingness to embrace change. This will resonate well with the hiring manager's expectations.
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to reflect the values and skills mentioned in the job description. Highlight your flexibility, empathy, and commitment to personal development – these are key for us at YBS!
Showcase Your Experience: Even if you don’t have a background in financial services, share any relevant experiences that demonstrate your customer service skills. Whether it’s a part-time job or volunteering, we want to know how you’ve gone the extra mile for others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Before the interview, brush up on the key principles of excellent customer service. Think about how you can demonstrate empathy and emotional intelligence, as these qualities are crucial for building strong relationships with members.
✨Show Your Flexibility
Since this role requires full flexibility, be prepared to discuss your availability and willingness to travel between branches. Share examples of how you've adapted to changing situations in the past, showcasing your positive attitude towards change.
✨Embrace Digital Tools
Familiarise yourself with common digital tools used in customer service. Be ready to talk about your experience with technology and how you’re open to learning new systems, as this aligns with the company's focus on digital transformation.
✨Prepare Questions About Growth Opportunities
Demonstrate your eagerness to develop by preparing thoughtful questions about training and career advancement within the company. This shows that you’re not just looking for a job, but a place where you can grow and contribute meaningfully.
