Head of Events, Commercial Services and Community Resilience

The Yorkshire Ambulance Service has a fantastic opportunity in the role of the Head of Events, Commercial Services and Community Resilience. This new role will form part of the senior leadership team for the central delivery function which leads the delivery of specialist operational services across Yorkshire and the Humber. The postholder will lead a number of the key teams within the function:

Events and Commercial Services: delivering exceptional command, paramedic ambulance and patient transport services to a range of customers across Yorkshire and Humber. Leading the development of the first Yorkshire Ambulance Service Commercial Strategy.

Community Resilience: providing volunteer first responder services as part of the core front line response and coordinating Yorkshire Ambulance Services knowledge and deployment of Automated External Defibrillators supporting patients across Yorkshire and Humber.

This is an exciting time to join the service as we move forward with the delivery of our new Trust strategy. The successful candidate will lead their teams to develop their services to deliver ambitious transformation in each service area, building on excellent core service delivery.

We are looking for an excellent, values-driven operational leader ready to step into this senior position who will support their teams to develop and deliver excellent services for our patients and customers across Yorkshire and Humber.

Main duties of the job:

1. Provide senior operational leadership to the identified service areas including line management, budget management and service development.
2. Lead the medium-term development and delivery of improvement strategies for each of the service areas, acting as an advocate for those services both within YAS and with external parties.
3. Undertake the role of a tactical commander as part of the trust on-call commander structure.
4. Be an excellent innovative leader, able to identify opportunities for the services to develop in a supportive, engaging way taking teams and wider stakeholders with you on the journey.
5. Exhibit exemplary interpersonal skills, with an ability to engage with a huge range of stakeholders, both within the Yorkshire Ambulance Service, the health and social care system and across the commercial market.
6. Focus on supporting teams to be the best that they can be to deliver excellent services to patients, the post holder will need a style of leadership that brings out the best in the wider teams.
7. Act as an ambassador for the services you lead on and the wider Yorkshire Ambulance Services embodying the Trust values, leading in a way that brings life to them for your teams and our patients.
8. Be trained as or willing to work towards being a qualified tactical commander for the ambulance service, with the ability to remain calm, make clear rational decisions and lead teams in pressurised situations.

About us:

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working including hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent).
• 27 days annual leave, increasing to 33 with service.
• Sell annual leave scheme.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well-respected, committed and supported staff networks for our workforce.

Job description:

Job responsibilities:

• Lead the innovative development of each service area.
• Be accountable and support the team to deliver excellent services including full budget responsibility, performance delivery and management for the teams.
• Be part of the wider senior management team, supporting identifying opportunities for delivery and improvement across the A&E Operations service footprint.
• Be part of the tactical commander rota.

Person Specification:

Please refer to the attached person specification for full details.

Skills / Competencies:

Essential:

• Highly developed written and oral communication skills.
• Excellent attention to detail and accuracy.
• Highly developed ability to interpret, monitor and evaluate information.
• Ability to use specialist knowledge to evaluate and make decisions and recommendations about current and future service provision.
• Strong understanding of ambulance service markets and potential for development opportunities.
• Ability to quickly establish credibility and develop strong relationships with colleagues and other senior staff within YAS.
• Exhibit a strong desire to work corporately and recognize responsibilities which cross strategic and operational boundaries and actively work to promote YAS as a whole.
• Ability to respond appropriately in unplanned and unforeseen circumstances.
• Ability to produce detailed reports and prepare business cases, tender submissions.
• Highly developed people management skills.
• Sensible negotiator and facilitator with practical expectations of what can be achieved whilst striving to improve.
• Ability to problem solve complex situations taking into account YAS best interests foregoing personal or departmental gains.
• Ability to challenge positively ensuring positive outcomes.
• Extensive working knowledge of marketing and PR campaigns.
• Experience of implementing and evaluating customer research, market assessments and competitor analysis.

Qualifications / Knowledge:

Essential:

• Educated to Masters level in a business related discipline e.g. MBA, MPA or able to demonstrate the equivalent level of industry knowledge and experience (see Experience).
• Evidence of recent and on-going continuous professional development.
• Understanding of NHS context and policy.
• Understanding of NHS contracting and commissioning environment.

Desirable:

• Understanding of project management including PRINCE 2 methodology.
• Knowledge of the legislation and guidance around the required levels of medical care at large scale events.

Experience:

Essential:

• Significant experience of working within a complex organisation with responsibility for operational delivery of one or more key business lines.
• Experience of delivering a quality service in a fast moving and changing environment.
• Demonstrable experience of working in a customer environment and delivering measurable improvements in service.
• Experience of managing and delivering significant change programmes.

Desirable:

• Experience of providing a service which responds to customer needs and reviewing and/or adapting service provision as a result.
• Experience of securing positive income streams to targeted amounts per year.
• Experience of analysing internal and external business competencies to establish organisational position and market opportunities/threats.
• Experience of managing and motivating large teams of staff.
• Experience of managing and successfully negotiating large budgets.
• Experience of working within the NHS.
• Experience of working as a commander within an event/incident command and control structure.

Values and Behaviours:

Essential:

• One team – demonstrate collaborative and inclusive working.
• Innovative – demonstrate a positive attitude and embrace challenges and opportunities.
• Resilience – demonstrate support for colleagues’ mental and physical wellbeing.
• Empowerment – continuously build our capabilities through training and development.
• Integrity – listens, learns and acts on feedback.
• Compassion – Treats everyone fairly.

Personal/Other:

Essential:

• Demonstrates high standards of personal integrity especially during periods of significant and unexpected pressure and challenge.
• Ability to inspire and motivate others.
• Ability to autonomously prioritise and plan workload to meet deadlines.
• Demonstrable entrepreneurial qualities with a flair for creative proposition development.
• Trustworthiness and discretion when handling confidential or commercially sensitive information.
• Able to routinely work out of hours to meet organisational need when required.
• Independently mobile and able to travel throughout YAS in a timely manner.
• Must be able to pass medical assessment as determined by the Trust’s Occupational Health Department.

Employer details:

Employer name: Yorkshire Ambulance Service NHS Trust

Address: Across all YAS sites, Yorkshire & Humber, WF2 0XQ

Any attachments will be accessible after you click to apply.

Reference: 174-HECSCR-150125

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