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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage daily shop operations.
- Company: Join Fodder, a vibrant food hall celebrating Yorkshire's finest produce.
- Benefits: Enjoy 30 days holiday, discounts, social events, and a supportive work environment.
- Why this job: Be part of a passionate team showcasing local food and making a real impact.
- Qualifications: Experience in team leadership and a love for great food is essential.
- Other info: Training provided for food safety, first aid, and more in a fun, collaborative setting.
The predicted salary is between 25000 - 30000 £ per year.
Location: Fodder - Great Yorkshire Foodhall
Working Pattern: 40 hours per week (5 out of 7 operational days of the week including weekends)
Reporting to: Shop Manager
The Role
No two days are ever the same at Fodder, and the role of Shop Supervisor is integral to the smooth running of the shop. We are looking for someone who is passionate about local food and about providing an amazing customer experience. As Fodder continues to grow, we need someone who will relish the chance to develop this role and make it their own. This is a hands-on role and will involve managing the overall daily operations of the shop and deli, ensuring efficiency and financial targets are met. The Shop Supervisor plays a key part in training the shop team, ensuring they have the skills and knowledge they need to assist our customers with the amazing Yorkshire produce we sell. You’ll lead from the front, ensuring high standards of service, food safety and hygiene, stock control, and team knowledge, while promoting Fodder's ethos of showcasing Yorkshire producers.
What We Can Offer You
- 30 days holidays (including Bank Holidays)
- 20% discount in our onsite award-winning Farm shop Fodder
- 50% discount at Harrogate Sports and Fitness centre
- 2 x staff social events
- Pension 3% employer contribution
- Access to an Employee Assistance Programme and a GP helpline
- Non-Contributory life assurance of 4x annual salary
- Complimentary Great Yorkshire Show tickets after qualifying period
- Free Parking
- Work life balance
- Closed Easter Sunday, Christmas Day, Boxing Day and New Years Day
Key Responsibilities
- Lead by example and support the shop team members to deliver consistently exceptional customer service.
- Ensure strong product and allergen knowledge.
- Manage stock control, ordering, waste reduction and promotions.
- Maintain high standards of health, safety and food hygiene.
- Work closely with other departments within Fodder.
- Handle customer queries positively to ensure satisfaction.
It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
About You
- Previous experience of leading a successful team.
- Passion for great food and Yorkshire produce.
- Strong people management and customer service skills.
- Organised, commercially aware and able to work under pressure.
- Knowledge of food safety and hygiene.
You’ll be an ambassador of Yorkshire Agricultural Society values.
Our Proud Values
- Professional: we act with integrity, we are reliable, consistent, and honest. We deliver on our promises; we are accountable.
- Respectful: we are kind, courteous and considerate; we are mindful of others. We are happy, friendly and create a productive, fun, working environment.
- Open-minded: we are receptive to new ideas and innovative ways of working together. We listen to and respect the opinions and perspectives of others.
- United: we work together, as a united team. We communicate, collaborate, and share knowledge in pursuit of our common goals.
- Dedicated: we are focused, loyal and ready to help each other. We are committed to going the extra-mile to deliver a first-class service to everyone we work with.
Experience & Qualifications
- Experience of Front of House management, or operational delivery in customer service role.
- Experience working in a team.
- Food and Hygiene qualification (training provided)
- First Aider (training provided)
- Personal Licence (training provided)
- Fire Warden (training provided)
If you are passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.
Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.
Shop Supervisor - Fodder in Harrogate employer: Yorkshire Agricultural Society
Contact Detail:
Yorkshire Agricultural Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor - Fodder in Harrogate
✨Tip Number 1
Get to know Fodder inside out! Familiarise yourself with their products and values. When you walk in for that interview, show your passion for local food and how you can contribute to their amazing customer experience.
✨Tip Number 2
Practice your people skills! As a Shop Supervisor, you'll be leading a team. Think about examples from your past where you've successfully managed a team or resolved customer issues. Bring those stories to the table!
✨Tip Number 3
Be ready to demonstrate your organisational skills. Fodder is all about efficiency and meeting targets, so think of ways you've managed stock control or improved processes in previous roles. Share those insights during your chat!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Fodder family right from the start!
We think you need these skills to ace Shop Supervisor - Fodder in Harrogate
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for local food and Yorkshire produce shine through. We want to see that you're genuinely excited about the role and what Fodder stands for!
Tailor Your Experience: Make sure to highlight any previous experience you have in customer service or team management. We’re looking for someone who can lead by example, so share those relevant stories that show how you’ve done this before.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Shop Supervisor role at Fodder.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Yorkshire Agricultural Society
✨Know Your Stuff About Yorkshire Produce
Make sure you brush up on your knowledge of local food and the amazing products Fodder offers. Being able to discuss specific items, their origins, and how they fit into the ethos of Fodder will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlighting your ability to motivate and train others will resonate well with the interviewers, especially since this role involves managing a team.
✨Demonstrate Customer Service Excellence
Think of scenarios where you’ve gone above and beyond for customers. Be ready to share these stories during the interview to illustrate your dedication to providing exceptional service, which is key for the Shop Supervisor role.
✨Emphasise Your Organisational Skills
Since the role involves stock control and managing daily operations, be prepared to discuss how you stay organised and handle pressure. Sharing specific strategies or tools you use can help convey your readiness for the fast-paced environment at Fodder.