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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage daily shop operations.
- Company: Fodder, an award-winning food hall celebrating Yorkshire's finest produce.
- Benefits: Join a top-rated employer with a focus on career growth and community impact.
- Why this job: Be part of a passionate team showcasing the best of Yorkshire while making a difference.
- Qualifications: Experience in team leadership, strong customer service skills, and a passion for food.
- Other info: Enjoy a vibrant work environment with opportunities to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
Location: Fodder - Great Yorkshire Foodhall
Working Pattern: 40 hours per week (5 out of 7 operational days of the week including weekends)
Reporting to: Shop Manager
Fodder is an award‑winning food hall and cafe celebrating the very best food and drink from Yorkshire. All profits support the charitable work of the Yorkshire Agricultural Society.
The Role
This is a hands‑on role and you must have the experience, energy and desire to develop this key role, as we continue to grow. To manage the overall daily operations of the shop and deli, ensuring efficiency and financial targets are met. To train and motivate the team and to ensure they are knowledgeable about the amazing Yorkshire products we serve. You'll ensure high standards of service, food safety and hygiene, stock control, and team knowledge, while promoting Fodder's ethos of showcasing Yorkshire producers.
Key Responsibilities
- Lead by example and support the shop team members to deliver consistently exceptional customer service.
- Ensure strong product and allergen knowledge.
- Manage stock control, ordering, waste reduction and promotions.
- Maintain high standards of health, safety and food hygiene.
- Work closely with other departments within Fodder.
- Handle customer queries positively to ensure satisfaction.
About You
- Previous experience of leading a successful team.
- Passion for great food and Yorkshire produce.
- Strong people management and customer service skills.
- Organised, commercially aware and able to work under pressure.
- Knowledge of food safety and hygiene.
You’ll be an ambassador for Fodder and the Yorkshire Agricultural Society, treating everyone with fairness, dignity and respect. If you’re passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.
Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.
Shop Supervisor in Harrogate employer: Yorkshire Agricultural Society
Contact Detail:
Yorkshire Agricultural Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Harrogate
✨Tip Number 1
Get to know the company inside out! Research Fodder and its values, especially their commitment to Yorkshire produce. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about leading a team to deliver exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your leadership style! Prepare to discuss how you motivate and train teams. Think about specific strategies you've used to keep your team engaged and knowledgeable about products, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fodder family and supporting the Yorkshire Agricultural Society's mission.
We think you need these skills to ace Shop Supervisor in Harrogate
Some tips for your application 🫡
Show Your Passion for Yorkshire Produce: When writing your application, let your love for Yorkshire food and drink shine through! Share any personal experiences or connections you have with local produce to show us why you're the perfect fit for Fodder.
Highlight Your Leadership Skills: As a Shop Supervisor, you'll be leading a team, so make sure to emphasise your previous experience in managing teams. Use specific examples to demonstrate how you've motivated and trained others in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great candidate for this role. Remember, we want to see your personality too!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Yorkshire Agricultural Society
✨Know Your Yorkshire Produce
Make sure you brush up on your knowledge of local Yorkshire products. Being able to discuss specific items and their origins will show your passion for the role and impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team. Highlight how you motivated your team and ensured high standards of service, as this is crucial for the Shop Supervisor position.
✨Demonstrate Customer Service Excellence
Think of scenarios where you handled customer queries or complaints effectively. Be ready to share these stories to illustrate your strong customer service skills and how you can maintain Fodder's high standards.
✨Understand Health and Safety Standards
Familiarise yourself with food safety and hygiene regulations relevant to the role. Being knowledgeable in this area will not only help you answer questions confidently but also show that you take the responsibilities seriously.