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- Tasks: Lead the front of house team and deliver exceptional customer service.
- Company: Fodder, an award-winning food hall supporting Yorkshire's best producers.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Why this job: Be part of a team that celebrates Yorkshire's finest food and makes customers happy.
- Qualifications: Experience in cafe or restaurant management and a passion for great food.
- Other info: Join a top-rated employer with a commitment to fairness and respect.
The predicted salary is between 24000 - 36000 £ per year.
Location: Fodder - Great Yorkshire Foodhall
Department: Fodder - Kitchen (Front of House)
Working Pattern: 40 hours per week (5 out of 7 operational days of the week including weekends)
Reporting to: Catering Manager
Fodder is an award-winning food hall and cafe celebrating the very best food and drink from Yorkshire. All profits support the charitable work of the Yorkshire Agricultural Society.
The Role
Working closely with the Catering Manager, you will help deliver outstanding food and exceptional customer service across the Fodder Kitchen (cafe) and Fodder Takeaway. This is a hands-on role leading the front of house team, motivating staff, and ensuring every customer leaves happy. You will support the smooth day-to-day running of the cafe, build strong relationships with the kitchen team, and take responsibility for running shifts - sometimes independently. You will ensure high standards of service, food safety and hygiene, stock control, and team knowledge, while promoting Fodder's ethos of showcasing Yorkshire producers.
Key Responsibilities
- Lead and coach the front of house team during service
- Deliver consistently excellent customer service and food standards
- Ensure strong product, allergen and menu knowledge
- Support stock control, ordering, waste reduction and promotions
- Maintain high standards of health, safety and food hygiene
- Work closely with kitchen and management teams
- Handle customer queries positively to ensure satisfaction
About You
- Previous experience supervising or managing a cafe or restaurant
- Passion for great food and Yorkshire produce
- Strong people management and customer service skills
- Organised, commercially aware and able to work under pressure
- Knowledge of food safety and hygiene (personal licence and first aid desirable)
You will be an ambassador for Fodder and the Yorkshire Agricultural Society, treating everyone with fairness, dignity and respect. If you are passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.
Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.
Assistant Cafe Manager in Harrogate employer: Yorkshire Agricultural Society
Contact Detail:
Yorkshire Agricultural Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Cafe Manager in Harrogate
✨Tip Number 1
Get to know the cafe inside out! Familiarise yourself with Fodder's menu and ethos. When you walk in for an interview, show us that you’re not just another candidate but someone who genuinely cares about Yorkshire produce and exceptional customer service.
✨Tip Number 2
Network like a pro! Chat with current employees or even customers if you can. Building connections can give you insider info about the cafe culture and might just help you stand out when it comes to landing that Assistant Cafe Manager role.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or handled tough situations in previous roles. We want to see that you can lead the front of house team and keep everyone smiling, even during busy shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Fodder family and contributing to our mission of supporting Yorkshire producers.
We think you need these skills to ace Assistant Cafe Manager in Harrogate
Some tips for your application 🫡
Show Your Passion for Yorkshire Produce: When writing your application, let us know why you love Yorkshire food and drink! Share any personal experiences or favourite local dishes that highlight your enthusiasm for the region's produce.
Highlight Your Customer Service Skills: We want to see how you’ve gone above and beyond for customers in the past. Use specific examples to demonstrate your ability to handle queries positively and ensure customer satisfaction.
Be Clear About Your Experience: Make sure to detail your previous experience in managing or supervising a cafe or restaurant. We’re looking for someone who can lead a team, so don’t be shy about showcasing your leadership skills!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our team!
How to prepare for a job interview at Yorkshire Agricultural Society
✨Know Your Menu Inside Out
Make sure you’re familiar with the menu and the local Yorkshire produce that Fodder showcases. Being able to discuss specific dishes and their ingredients will show your passion for food and your commitment to the cafe's ethos.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about times when you motivated staff or handled difficult situations, as this will highlight your people management skills and ability to work under pressure.
✨Showcase Your Customer Service Experience
Be ready to share stories that illustrate your exceptional customer service skills. Discuss how you’ve dealt with customer queries positively and ensured satisfaction, as this is crucial for the Assistant Cafe Manager role.
✨Understand Food Safety Standards
Brush up on food safety and hygiene regulations, as well as any relevant certifications you may have. Being knowledgeable in this area will demonstrate your commitment to maintaining high standards in the cafe.
