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- Tasks: Join our team as a receptionist, providing top-notch support in sexual health services.
- Company: Be part of the York and Scarborough Teaching Hospitals NHS Foundation Trust, dedicated to quality care.
- Benefits: Enjoy 27-33 days holiday, NHS pension, and discounts on shopping and leisure activities.
- Why this job: Make a real impact while working in a supportive, diverse, and innovative environment.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible working options available; we value diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
The Scarborough team are looking for a receptionist who is flexible, motivated, appropriately trained and enthusiastic, who possess\’s excellent interpersonal and communication skills, along with the ability to work with a diverse range of clients to provide high quality care. Candidates will work as a member of the multi-disciplinary team across all areas of the Sexual Health services, in an innovative sexual health and HIV setting.
The post involves providing and maintaining high quality service user focused access to the Integrated Sexual Health Service via customer service and support, across all service clinical venues in a confidential and non-judgemental way.
The successful candidate will support service users to access all aspects of the provision available from the Integrated Sexual Health Service.
Act as the initial point of contact, for, and provide general information directly to, patients, visitors, staff and others, possibly both internal and external, via correspondence, the telephone, email or face-to-face.
Deal with routine enquiries where appropriate, or make judgements on the most relevant referral point, acknowledging that the nature of such enquiries could involve personal and sensitive information, in respect of which confidentiality must be maintained at all times.
Make appointments as appropriate, which may include issuing written confirmation through already prepared standard and routine letters. Email and text. Resolve any problems or issues, wherever possible, which may arise, including those relating to the planning and preparation of, for example, Clinic schedules.
Undertake basic Clerical tasks, such as, for example, distribution of incoming/outgoing post, filing, photocopying and completion of standard Forms/Returns. May be required to type/word process routine letters and other appropriate documents.
Record information on relevant Systems, including that relating to patients where appropriate, which may be computerised or paper-based.
You will be supporting multiple clinics within sexual health. This may involve chaperoning. Experience is not necessary as training will be given, but a willingness to learn and develop is essential.
Our benefits
We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust\’s dedicated Staff Benefits pages.
Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
This advert closes on Tuesday 12 Aug 2025 #J-18808-Ljbffr
Receptionist - Scarborough | York and Scarborough Teaching Hospitals NHS Foundation Trust employer: York Teaching Hospital NHS Foundation Trust
Contact Detail:
York Teaching Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Scarborough | York and Scarborough Teaching Hospitals NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the Integrated Sexual Health Service and its offerings. Understanding the services provided will help you answer queries confidently and demonstrate your commitment to supporting service users.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive information. Role-playing scenarios can help you prepare for real-life situations where confidentiality and empathy are crucial.
✨Tip Number 3
Network with current or former employees of the Trust. They can provide insights into the work culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to learn. Highlight any past experiences where you've adapted to new roles or environments, as this aligns with the Trust's values of kindness and openness.
We think you need these skills to ace Receptionist - Scarborough | York and Scarborough Teaching Hospitals NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the receptionist position. Highlight your relevant experience and how it aligns with the role.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description, such as excellent interpersonal and communication skills. Use specific examples from your past experiences that demonstrate these abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your willingness to learn and develop, as well as your commitment to providing high-quality service in a confidential manner.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at York Teaching Hospital NHS Foundation Trust
✨Show Your Interpersonal Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Make sure to demonstrate your excellent communication skills during the interview by engaging warmly with the interviewer and showcasing your ability to handle diverse interactions.
✨Understand the Role's Responsibilities
Familiarise yourself with the job description and responsibilities outlined for the role. Be prepared to discuss how you would manage tasks like appointment scheduling, handling sensitive information, and providing high-quality customer service.
✨Emphasise Your Flexibility and Willingness to Learn
The role requires flexibility and a readiness to learn. Highlight any past experiences where you've adapted to new situations or taken on new challenges, and express your enthusiasm for training opportunities that will help you grow in the position.
✨Prepare Questions About the Team and Work Environment
Show your interest in the team dynamics and work culture by preparing thoughtful questions. Ask about the multi-disciplinary team you'll be working with and how they support each other in providing care, which demonstrates your commitment to being a collaborative team member.
