At a Glance
- Tasks: Serve delicious food, handle tills, and assist in a vibrant restaurant environment.
- Company: Join Ellerby’s at York Hospital, a stylish spot serving staff and visitors.
- Benefits: Enjoy 27-33 days holiday, NHS pension, and discounts on shopping and dining.
- Why this job: Be part of a dynamic team with exciting new food concepts and flexible hours.
- Qualifications: Basic education and one year of customer service experience required.
- Other info: Zero hours contract with varied shifts; perfect for students seeking flexibility.
Job summary
Contract – Bank
Hours – As and When Required
Base – York
Ellerby\’s restaurant is a modern and stylish restaurant located at York Hospital NHS. We are looking predominantly for service people who can deliver \”Make Their Day\” service on a daily basis.
The restaurant is a fast paced environment and is very busy during lunch times service. You will be mainly serving hospital staff and visitors and we require someone with lots of drive and energy, \”can do\” attitude, and flexibility to help out in patient ward service and the Barista , when needed.
The restaurant opens from 7am-6pm, Monday to Friday and 9am -4pm on weekends . The role is zero hours, as and when required. Shift patterns are varied and depending on your availability and business needs.
Every day is different at Ellerby\’s and tasks include working on the tills, serving on hot counters, working in pot wash or wiping tables and sweeping floors.
Exciting times also lay ahead as their are plans to introduce new food concepts such as Subways styled deli and pizza and also the expansion of the Barista to do hot toasted sandwiches.
Main duties of the job
Duties include but not limited to:
- Working on the tills and cash handling
- Serving on hot counters
- Making fresh pizza\’s
- Sandwich artist working on the deli counter
- Wiping tables and sweeping floors
- Helping out in Ellerby\’s Barista making coffee
- Working in pot wash
- Helping out working in the wards serving food to patients
- Assisting in the kitchen when require
About us
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust\’s dedicated Staff Benefits pages.
Trust Information Pack: description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
YTHFM are currently funding level 1 membership of a Tailored Healthcare Cash Plan for all substantive Band 2 and 3 staff, on a trial basis and as a gesture of goodwill. This provides employees with access to a range of benefits, including refunding the costs of optical and dental services, physiotherapy, and wellbeing treatments, up to defined limits. This does not form part of our terms and conditions of employment and could be withdrawn at any time. We also offer discounted membership of Westfield Healths standard Plan for staff on bank contracts or employed in Band 4 or above.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
YTHFM are currently funding level 1 membership of a Tailored Healthcare Cash Plan for all substantive Band 2 and 3 staff, on a trial basis and as a gesture of goodwill. This provides employees with access to a range of benefits, including refunding the costs of optical and dental services, physiotherapy, and wellbeing treatments, up to defined limits. This does not form part of our terms and conditions of employment and could be withdrawn at any time. We also offer discounted membership of Westfield Healths standard Plan for staff on bank contracts or employed in Band 4 or above.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education, Qualifications and Training
Essential
- Good basic education which includes reading and writing plus basic numeric skills.
Desirable
- BICSc Qualification/NVQ Level 2 in Cleaning/Catering or equivalent
Experience and Knowledge Required
Essential
- One year work experience in a catering customer front service role.
- Food service experience
Desirable
- Barista
- Sandwich artist
- Food preparation
Person Specification
Education, Qualifications and Training
Essential
- Good basic education which includes reading and writing plus basic numeric skills.
Desirable
- BICSc Qualification/NVQ Level 2 in Cleaning/Catering or equivalent
Experience and Knowledge Required
Essential
- One year work experience in a catering customer front service role.
- Food service experience
Desirable
- Barista
- Sandwich artist
- Food preparation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
York Teaching Hospital Facilities Management (LLP)
Address
York Hospital
Wigginton Road
York
YO31 8HE
Employer\’s website
Bank Catering Operative - Retail (York) employer: York Teaching Hospital Facilities Management (LLP)
Contact Detail:
York Teaching Hospital Facilities Management (LLP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Catering Operative - Retail (York)
✨Tip Number 1
Familiarise yourself with the specific duties of a Bank Catering Operative at Ellerby’s restaurant. Understanding the fast-paced environment and the variety of tasks, from serving food to working on the tills, will help you demonstrate your readiness for the role during any informal discussions or interviews.
✨Tip Number 2
Showcase your customer service skills! Since the role involves delivering a 'Make Their Day' service, think of examples from your past experiences where you went above and beyond for customers. This will highlight your suitability for the position.
✨Tip Number 3
Be prepared to discuss your flexibility and willingness to work varied shifts. Given that this is a zero hours contract, emphasising your adaptability and eagerness to help out in different areas, like the Barista or patient ward service, can set you apart from other candidates.
✨Tip Number 4
Research the upcoming food concepts mentioned in the job description, such as the Subway-styled deli and pizza. Being knowledgeable about these changes shows your enthusiasm for the role and your commitment to contributing positively to the restaurant's evolution.
We think you need these skills to ace Bank Catering Operative - Retail (York)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering and customer service. Emphasise any roles where you demonstrated a 'can do' attitude and flexibility, as these are key traits for the Bank Catering Operative position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the restaurant's mission to 'Make Their Day'. Mention specific experiences that showcase your ability to thrive in a fast-paced environment and your willingness to assist in various tasks.
Highlight Relevant Skills: Clearly outline any skills that align with the job description, such as cash handling, food preparation, and customer service. If you have experience as a Barista or in food service, make sure to include that as well.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at York Teaching Hospital Facilities Management (LLP)
✨Show Your Energy and Drive
Since the role requires a lot of energy and a 'can do' attitude, make sure to convey your enthusiasm during the interview. Share examples from your past experiences where you demonstrated a positive attitude in a fast-paced environment.
✨Highlight Relevant Experience
Discuss any previous roles you've had in catering or customer service. If you've worked in a similar setting, like a restaurant or café, be sure to mention specific tasks you performed, such as cash handling or food preparation.
✨Demonstrate Flexibility
The job requires flexibility in working hours and tasks. Be prepared to discuss how you've adapted to changing situations in previous jobs. This could include taking on different roles or adjusting to last-minute changes in your schedule.
✨Prepare for Practical Scenarios
Given the hands-on nature of the role, you might be asked about how you'd handle specific situations, like serving customers during busy periods or managing multiple tasks at once. Think through these scenarios beforehand and be ready to share your approach.