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- Tasks: Join our team as a medical receptionist, handling calls and assisting patients.
- Company: YorkStreet Medical Practice, a vibrant GP surgery in Cambridge.
- Benefits: Friendly work environment, opportunities for learning, and a good work-life balance.
- Why this job: Make a difference in patient care while developing your skills in a supportive setting.
- Qualifications: GCSEs in English and Maths, customer service experience, and IT skills.
- Other info: Full-time or part-time roles available with potential for career progression.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a medical receptionist/administrator to join our friendly team. The role is a varied and exciting position, ranging from reception to administrative responsibilities of a busy GP practice. You will need to have good customer service and communication skills. We like a positive can-do attitude. If you have IT skills and ideally knowledge of MS Office, along with previous experience of assisting the public, then we would like to receive an application from you. Previous experience of working within a NHS setting is desirable. We are looking for a full time or 2x part time candidates. Working hours to be discussed but will range from 8.30am-6.30pm.
Main duties of the job
- Receive and make telephone calls
- Attend to patients at the front desk
- Assist with queries from patients and other medical professionals
- Using a computer clinical system to process prescriptions, registrations, booking and amending appointments and other administrative tasks.
- Opportunity to progress learning on more specialised areas such as e referrals, summarising, medical reports, childhood immunisations and cervical screening administration
About us
YorkStreet Medical Practice is a vibrant Cambridge city centre GP Surgery caring for 11,000 patients. We strive to be a learning organisation, promote a good work life balance and have a lovely working environment. We are looking for a friendly and reliable individual to join our multi-skilled administration team.
Job responsibilities
- Dealing with patients, visitors and other health professionals either in person or on the telephone.
- Assisting patients with enquiries regarding results of tests, prescriptions and appointment bookings.
- Scanning and processing documents into patients records
- Issuing repeat prescriptions and dealing with enquiries relating to prescriptions
- Entering new patient registrations and updating patient information onto the clinical system
- Processing patients records when they register and leave the Practice.
- Processing of internal messages and tasks.
- Processing referrals, smear invites and summarising patients records.
- Work closely with the GPs, Practice Management and other members of the Practice Team to contribute to planning, developing and implementing changes within the practice.
- Administrative tasks as appropriate and directed by the Senior Patient Care Co-ordinator or Assistant Practice Manager.
- Maintaining patient confidentiality at all times.
Personal and people development
- Keeping up to date with mandatory training
- Develop, apply and share with the team, your own areas of knowledge and expertise
- Continually seek ways of improving procedures and workflows to improve effectiveness of our team
Health, safety and security
- Adhere to the Practice procedures for Health & Safety and infection control. Duties include unlocking and securing the Practice at appropriate times, when allocated to do so.
Equality and diversity
- Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with Practice procedures
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Train and act as a chaperone if requested to do so.
Any other duties
- Any duties commensurate with the role.
- Attend regular Staff meetings.
Person Specification
- Qualifications: GCSE in English and Maths
- Able to demonstrate numeracy, written and spoken English
Experience
- Previous working with serving the public
- Demonstrate previous working on computer
- Display previous administration work
- Work within a health setting
- Previous work with confidential information
Qualities/Attributes
- Evidence of working as a team member
- Show ability to follow policy & procedures
Knowledge and Skills
- Demonstrate IT literacy
- Interpersonal
- Telephony
- Demonstrate clerical skills
- Previous work with Microsoft office suite
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical receptionist/administrator in Cambridge employer: York Street Medical Practice
Contact Detail:
York Street Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical receptionist/administrator in Cambridge
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on YorkStreet Medical Practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and positive attitude, as these are key for a medical receptionist role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you're aiming to be the friendly face of the practice!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’d be a fantastic fit for the team. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Medical receptionist/administrator in Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We love a positive can-do attitude, so share examples of how you've helped others in previous roles!
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested in joining our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience better!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at York Street Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling patient queries and using clinical systems. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with patients and health professionals, be ready to share examples of your previous customer service experience. Think of specific situations where you went above and beyond to assist someone, as this will highlight your positive can-do attitude.
✨Brush Up on IT Skills
Given that the job requires proficiency in MS Office and other clinical systems, it’s a good idea to review these tools before the interview. If you have any experience with similar software, be prepared to discuss it and how it helped you in your previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
