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- Tasks: Support students with queries and improve services in a dynamic environment.
- Company: York St John University, a historic and inclusive higher education provider.
- Benefits: Competitive salary, professional development, and a chance to shape a new service.
- Why this job: Be part of building the Student Hub from the ground up and make a real impact.
- Qualifications: Customer service experience, strong communication skills, and digital literacy.
- Other info: Exciting opportunity for growth in a supportive and innovative team.
The predicted salary is between 30378 - 33951 £ per year.
Location: York Campus (on site required)
Salary: £30,378 to £33,951 per annum
Closing Date: Sunday 04 January 2026 at midnight
Introduction: York St John University has a long proud tradition as a distinguished higher education provider in the historic city of York, with the addition of a London campus for international students. Our success is founded on quality academic teaching and research, thriving campus environments, professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team: The University is excited to introduce our new Student Hub, launched in July 2025. The HELP team provides a wide range of student support and guidance in person, by phone and online via the Student Hub portal. The Student Hub is part of the Student Academic and Administration directorate and is a focal point for all students at our York and London campuses.
The role: Our Student Hub Officers form part of the wider HELP Team and offer guidance on a wide range of student queries across the full academic cycle, supporting students throughout the year. Officers respond to student queries in person, on the phone, and via our digital CRM portal. They also provide support on more complex cases, deliver team training, lead on relationship building and knowledge acquisition with third‑line teams, and take on project work to improve the Student Hub provision of service with an ethos of continuous improvement.
- Respond to student queries in person, on the phone, and via the digital CRM portal.
- Provide support on complex cases, deliver team training, lead relationship building and knowledge acquisition with third‑line teams, and take on project work to improve service provision.
- Help establish processes, refine ways of working, build clear documentation, build relationships with third‑line teams, and embed this new service across the institution.
This role will evolve as the Hub matures, offering a unique chance to be part of building something from the ground up. The position is ideal for someone who thrives in dynamic environments, enjoys contributing to projects at the formative stage, and is motivated by influencing how a new service becomes fully established.
Required skills and experience:
- Experience of working in a customer service focussed environment.
- Excellent communication and interpersonal skills.
- Experience of triaging and managing queries and issues.
- Excellent standard of digital literacy.
- Excellent organisation skills and the ability to manage conflicting priorities.
- Commitment to continuous improvement and a positive attitude towards embedding change.
Additional information: For informal enquiries please contact Ruth Townsend at r.townsend@yorksj.ac.uk. The selection process will include an interview and a written skills test; further details will be provided if you are shortlisted. Unfortunately this role is not eligible for Skilled Worker Visa sponsorship; however we welcome your application if you can evidence right to work in the UK via an alternative route.
Student Hub Officer employer: York St John University
Contact Detail:
York St John University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Officer
✨Tip Number 1
Get to know the Student Hub and its mission! Familiarise yourself with the services they offer and think about how your skills can contribute to their goals. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, or even chat with students who have used the Hub. They can provide insights that will help you tailor your approach and show genuine interest.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills in managing queries and building relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at York St John University.
We think you need these skills to ace Student Hub Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Student Hub Officer role. We want to see how you can contribute to our dynamic environment, so don’t hold back on showcasing your customer service experience!
Show Off Your Communication Skills: Since this role involves responding to student queries in various ways, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've effectively communicated in a previous role.
Highlight Your Organisational Skills: We’re looking for someone who can manage conflicting priorities like a pro! In your application, mention any relevant experiences where you successfully juggled multiple tasks or projects, showing us that you can keep things running smoothly in the Student Hub.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at York St John University
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Hub Officer. Familiarise yourself with the key tasks like responding to student queries and supporting complex cases. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've successfully managed queries or resolved issues. Highlight your communication skills and how you’ve built relationships in previous roles.
✨Emphasise Your Adaptability
The Student Hub is a new initiative, so it’s important to show that you can thrive in dynamic environments. Share instances where you’ve adapted to change or contributed to projects at their early stages, showcasing your commitment to continuous improvement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific student queries or complex cases. Practising these scenarios will help you feel more confident and articulate during the interview.
