Student Hub Adviser (090-25)

Full time permanent

Location: York

Salary: 26,942 to 29,179 per annum

Introduction to YSJ university

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

The University is excited to be launching our new Student Hub this summer, providing a wide range of student support and guidance, both in person and online. The Student Hub will be part of the Student Academic Administration directorate and will be a focal point for students at our York and London campuses.

The role

Our Student Hub Advisers across both the York and London campuses will be enthusiastic, motivated, and eager to help support students throughout their journey at York St John, offering guidance and showing campus-wide expertise to be able to deal with front-line queries.

Student Hub Advisers will be expected to manage student queries online via the Student Hub\’s digital CRM portal and in person. Advisers will triage student queries and provide advice and guidance working with support teams across the University.

Required skills and experience

The successful candidate must have:

• Experience of working in a customer service focussed environment
• Experience of triaging and managing complex queries and issues.
• Excellent interpersonal skills
• Excellent standard of digital literacy
• Excellent organisation skills and the ability to managing conflicting priorities

Additional information

Contact – Penni Robson, Academic Registrar – p.robson@yorksj.ac.uk

Interviews will take place on 30th June and 1st July. Further details will be provided if you are shortlisted for interview.

This role is eligible for Skilled Worker Visa sponsorship subject to UKVI criteria being fulfilled. For further information regarding this visa route please visit Skilled Worker visa: Overview – GOV.UK ( www.gov.uk ).

Closing Date: 11 Jun 2025
Category: Admin & Technical (Including Research vacancies)

#J-18808-Ljbffr