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For Companies At a Glance
- Tasks: Support students and staff with administrative tasks in a vibrant university environment.
- Company: York St John University, a historic institution with a strong community focus.
- Benefits: Flexible working, competitive salary, and excellent leave entitlements.
- Why this job: Join a supportive team and make a difference in student experiences.
- Qualifications: Experience in administration and strong communication skills required.
- Other info: Opportunities for professional development and a commitment to inclusivity.
The predicted salary is between 28778 - 30378 £ per year.
Part-time, permanent
Location: York
Salary: £28,778 - £30,378 per annum (pro rata £17,266 - £18,266)
Introduction to YSJ University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The team
Our Programme Administration & Support Service (PASS) provides a professional administrative service to students and academic staff across our Academic Schools based on our York and London campuses. Our ethos is to hold the student experience at the heart of everything we do, and we strive to provide a quality of service at all times.
The role
This is a part time role which requires 22.2 hours per week (0.6 Full Time Equivalent). For the role of PASS Advisor, we are seeking to appoint a highly experienced administrator who is proactive, self-motivated and an excellent communicator. You will act as a point of contact for the School of the Arts, the Student Hub, students and external contacts, delivering a variety of administrative activities associated with academic programme delivery. These activities include:
- Arranging and minuting meetings
- Supporting with assessment activities, such as processing student assignment extensions
- Assisting with travel booking arrangements
- Working closely with our Student Hub team and our CRM to manage student queries
You may be allocated a specific programme area to act as an administrative lead and will be called upon to support the wider PASS team in response to changing demands. This will provide a great opportunity to build relationships with not only academic colleagues from the School of the Arts but also the wider York St John community, providing advice and guidance to a variety of people.
Required Skills And Experience
You will have experience of working within an office environment and have an excellent standard of computer literacy with standard software (Microsoft Word, Excel, Outlook and online collaborative software such as MS Teams etc.). Experience of working with Customer Relationship Management software would also be ideal. A professional approach, strong ability to multi-task, problem-solving skills and willingness to work as effectively and efficiently as possible to provide a high-quality service is essential. You will be a team player and have the ability to communicate at all levels with a cross-section of people.
Additional Information
Flexible, agile working is available with some presence on our beautiful city centre York campus as determined by business need. Equipment will be provided for working from home. It is anticipated that the selection process will include an interview and written tasks. Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship however, we welcome your application if you are able to evidence the right to work in the UK via an alternative route. We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process. If you require a reasonable adjustment in order to apply for this position please contact vacancies@yorksj.ac.uk. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us.
The following resource may help you adapt the device you are using to apply to suit your needs My Computer My Way (abilitynet.org.uk). Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can be helpful in shaping your responses, but we encourage you to share your answers in your own words.
Our Benefits Package
We offer a wide range of employee benefits including:
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)
Further Information About Life At YSJ
Our attached 'further information' document below provides further information about our culture, achievements and testimonials from our employees. Read more about our culture, inclusive community, working arrangements and benefits for York St John employees. Read the latest news, views and stories from our staff and students. Read more about our commitment to managing and reducing our environmental impact and to promoting sustainable development wherever we can.
Closing Date - Thursday 19 February 2026 at midnight
Provisional Interview Date - Tuesday 17 March 2026
PASS Adviser employer: York St John University
Contact Detail:
York St John University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PASS Adviser
✨Tip Number 1
Get to know the university and its culture! Research York St John University, its values, and the PASS team. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a PASS Adviser, you'll be interacting with students and staff regularly. Try role-playing common scenarios or questions you might face in the interview to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges effectively. This will demonstrate your proactive nature and ability to handle the demands of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace PASS Adviser
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences align with what we're looking for, so make sure you highlight relevant bits in your application.
Be Yourself: When answering the work-related questions, let your personality shine through! We’re keen to get to know the real you, so don’t be afraid to share your unique experiences and insights.
Follow the Application Guidelines: Make sure you stick to the application form guidance provided. We won’t accept CVs instead of the application form, so fill it out completely and thoughtfully to show us you’re serious about the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at York St John University
✨Know Your Role
Before the interview, make sure you thoroughly understand the PASS Adviser role. Familiarise yourself with the key responsibilities, such as supporting academic programme delivery and managing student queries. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Skills
Highlight your administrative skills and experience with software like Microsoft Office and CRM systems. Prepare specific examples of how you've successfully managed tasks in previous roles, especially those that demonstrate your problem-solving abilities and communication skills.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the culture at York St John University, and how the PASS team collaborates with other departments. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. This will not only help you refine your answers but also ease any nerves you might have on the day of the interview.
