Education Technologist

Overview

The Education Technologist role will perform all elements of IT service management for application services including, but not limited to, ITIL practises/processes such as Incident, Request, Problem, Change, Capacity, Availability, Event, Knowledge and Asset management and will ensure adoption of consistent processes across the IT organisation. The role holder will be a subject matter expert in at least one IT service and perform the role of a service lead. In addition, the role will be expected to lead on the development and delivery of at least one ITIL practice/process and act as a champion for best practice. The role will be expected to provide expertise in support to projects and changes to the delivery of operational IT in line with the University's Digital Plan. Subject matter expertise will be expected in at least one of the following services: Online and Teaching Applications (Student Management, VLE, Student Apps).

Responsibilities

• Under the direction of the Applications & TEL Manager, and in consultation with key staff supporting delivery of the Digital Capability and Digital Learning, Teaching & Student Experience goal, the post holder will act as a change ambassador across the organisation.
• Support the work associated with the Digital Plan and assist in the implementation of the objectives to improve and enhance digital capability of digital learning & teaching.
• Support staff in the effective use of learning technologies and contribute to the continuous improvement of TEL services.
• Provide first- and second-line support, administer and enhance core platforms, and collaborate with educators to create high-quality digital learning materials.
• Duties will include:

• Support for staff using VLE, e-Portfolio, Media Library, and related tools (1st/2nd line).
• Administration and improvement of digital learning platforms (course creation, enrolment, tracking, assessment).
• Partnering with academics and professional services to develop accessible, inclusive, high-quality online learning materials.
• Planning, delivering, and evaluating staff development on learning technologies (blended, online, and in-person).
• Contributing to TEL projects that enhance functionality, performance, and integration of services.
• Creating and maintaining clear documentation, guides, and multimedia resources.
• Using analytics, feedback, and service metrics to inform improvements and evidence impact.
• Testing and evaluating new tools and features using structured methods.
• Producing and managing media to support teaching, learning, and assessment.
• Ensuring accessibility, inclusivity, copyright, and data protection standards are met.

You bring practical experience of supporting learning technologies in Higher Education and can communicate with empathy and clarity. You are organised, analytical, and proactive with the ability to work independently and collaboratively in a busy, service-oriented environment.

Qualifications and Attributes

• Experience supporting learning technologies in Higher Education.
• Ability to communicate clearly with technical and non-technical colleagues.
• Organised, analytical, and proactive with the ability to work independently and as part of a team.

Inclusion and About Disability Confident

Proud member of the Disability Confident employer scheme. Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations, such as high-volume times, the employer may limit overall interview numbers. For more details please refer to the employer’s guidance.

About York St John University

Situated in the heart of the historic city of York, with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. The University collaborates to enhance teaching and research, supported by inclusive and ambitious values. York St John University has provided outstanding higher education in York since 1841, and its founding mission is to improve access to education for people from all walks of life. The University is home to almost 12,000 students from over 100 countries studying across the sciences, arts, humanities, education, and business.

Team and Directorate

ITS is the University’s IT directorate, responsible for the maintenance and onward development of IT Services that support the University’s business needs. The University is investing in the enhancement of its Innovation and Technology Services department as part of a new Digital Plan. The TEL capability sits within the Applications and TEL area of ITS. We support and improve the University’s core learning technologies including the Virtual Learning Environment (VLE), e-Portfolio, Media Library, online assessment tools, and related platforms. We partner with academic schools and professional services to design accessible, inclusive, and engaging digital learning experiences that enhance student success.