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- Tasks: Manage resident experience and ensure top-notch customer service in a vibrant community.
- Company: York Property Management, known for its supportive and inclusive team culture.
- Benefits: Competitive salary, benefits after 3 months, and opportunities for career growth.
- Why this job: Make a real difference in residents' lives while developing your management skills.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Join a dynamic team that values diversity and offers mentorship.
The predicted salary is between 43000 - 45000 £ per year.
Posted on March 31, 2026 by York Property Management
Why Work With Us?
- Supportive Team Culture: Work with a welcoming and inclusive team that values your contributions.
- Career Development Opportunities: Advance your career with opportunities for growth, mentorship, and leadership.
- Employee Recognition Program: Your hard work and loyalty does not go unnoticed with our peer recognition program.
Job Details
The Manager of Resident Experience (MRE) reports to the Community Manager and is responsible for day‑to‑day customer service, cleaning and maintenance of the residential property on behalf of York Property Management.
Responsibilities
- Renting Units: Respond to inquiries from prospective residents in person, via email, and over the phone promptly and courteously. Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter. Meet with new residents to provide keys and Welcome Packages and answer any questions about the unit and/or building.
- Move Outs and Unit Turnover: Submit Notices to vacate to Head Office and deliver move‑out instructions to residents. Schedule and conduct Preliminary and Final Move inspections. Document maintenance required for turnover of unit and communicate to the Turnover Maintenance Coordinator.
- Resident Experience: Deal with resident matters as they arise in a professional manner. Maintain a detailed record of resident notes in property‑management software and upload documents and pictures on time.
- General Management of Property: Maintain interior: ensure lobbies and common areas are thoroughly cleaned. Maintain exterior: water and tend to plants, pick up any garbage around the property. Clean units to make ready for occupancy.
Qualifications
- Excellent customer service and public interaction skills.
- Ability to use and/or learn new technology.
- Strong attention to detail and accuracy on documentation.
- Demonstrated knowledge of Landlord and Tenant Act.
- Effective verbal and listening communication skills.
- Time‑management skills.
Job Information
- Location: London, ON
- Work location: On site
- Salary: $43,000 to $45,000 per year
- Terms of employment: Permanent, full‑time
- Starts as soon as possible
Benefits
A benefits package will be offered at 3 months of employment. Successful candidates, as a condition of job offer, will be required to provide a satisfactory criminal record check. York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.
Advertised until: 2026-04-30
social services manager employer: York Property Management
Contact Detail:
York Property Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land social services manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a social services manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Since York Property Management values a supportive team culture, think about how your experiences align with that. Be ready to share examples of how you've contributed to a positive work environment in the past.
✨Tip Number 3
Show off your customer service skills during interviews! This role is all about resident experience, so be prepared to discuss how you've handled challenging situations with residents or clients in a professional manner.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace social services manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the role of Manager, Resident Experience. Highlight your relevant experience in customer service and property management. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at York Property Management
✨Know Your Stuff
Familiarise yourself with the Landlord and Tenant Act, as well as the specific responsibilities of a Manager of Resident Experience. This will show that you’re not just interested in the role but also understand the legalities involved.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about how you handled difficult situations or went above and beyond for residents. This is crucial for a role focused on resident experience.
✨Be Ready to Discuss Technology
Since the job mentions using property-management software, be prepared to discuss any relevant technology you’ve used before. If you haven’t used similar software, express your willingness to learn and adapt quickly.
✨Demonstrate Attention to Detail
Bring along a few examples of how you’ve maintained detailed records or managed documentation in previous roles. This will highlight your strong attention to detail, which is essential for this position.