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- Tasks: Manage resident experience and ensure exceptional customer service in a luxury property.
- Company: York Property Management, dedicated to creating a supportive and inclusive workplace.
- Benefits: Competitive salary, career development opportunities, and a recognition program.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Flexible work environment with opportunities for growth in property management.
The predicted salary is between 40000 - 46000 £ per year.
We are committed to creating a workplace where employees thrive. From fostering collaboration to celebrating successes, we support you every step of the way with a supportive team culture, career development opportunities and an employee recognition program.
The Manager of Resident Experience reports to the Community Manager and is responsible for day‑to‑day customer service and administration of the residential property on behalf of York Property Management. The Manager supervises the cleaning associate assigned to their buildings and works closely with the Maintenance Technicians assigned to their buildings. Priorities change regularly, and the employee must be flexible and willing to change responsibilities as required.
Responsibilities
- Renting Suites (when advised)
- Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
- Schedule and attend appointments to show units and advise current residents (if applicable) of Notice to Enter
- Send Rental Applications and submit completed applications into property management software
- Move‑in, move‑out and unit turnover
- Ensure all leasing documents are received and uploaded to property management software, including payment
- Meet with new residents to provide keys and complete move‑in inspections
- Submit Notices to Vacate to Head Office immediately upon receipt and deliver move‑out instructions to residents
- Schedule and conduct preliminary and final move‑out inspections and attach them to the resident’s file
- Provide exceptional customer service by dealing with resident matters as they arise in a professional manner
- Ensure the health, comfort and safety of residents
- Maintain detailed records of resident interactions/notes in PropertyWare and upload documents and pictures (where required)
- Receive maintenance requests and follow up with Maintenance Technicians regularly to complete requests in a timely manner
- Maintain York Cleaning Standards & inventory management
- Conduct regular inspections to ensure cleaning tasks meet York Property standards and address deficiencies promptly
- Hold weekly meetings with cleaners to check in, coordinate vacant suite cleaning and special projects
- Monitor cleaning supplies and equipment to maintain appropriate stock levels and avoid overstocking
Experience & Other Requirements
- Excellent customer service and public interaction skills
- Ability to use and/or learn how to use new technology
- Strong attention to detail and accuracy on documentation
- Demonstrated knowledge of the Landlord and Tenant Act
- Effective verbal and listening communication skills
- Time management skills
About York Property Management
York Property Management manages over 4,500 residential apartment suites in Southwestern Ontario, catering to a diverse demographic of young couples, families, students and retirees. Our mission is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents with quality service and a comfortable living experience while being environmentally conscious. Our vision is to create and maintain rental properties that all of our residents are proud to call home.
Equal Employment Opportunity
York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures.
Job Specifications
- Location: London, ON
- Work location: On site
- Salary: $50,000 to $55,000 per year
- Terms of employment: Permanent employment, Full time
- Starts as soon as possible
property management officer employer: York Property Management
Contact Detail:
York Property Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land property management officer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with residents and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about resident experience, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible and adaptable in your approach. The job description mentions changing priorities, so be prepared to discuss how you've handled unexpected situations in the past. Show them you can roll with the punches!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the York Property Management team.
We think you need these skills to ace property management officer
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight your customer service experience. We want to see how you've handled resident inquiries or complaints in the past, as this role is all about creating a positive experience for our residents.
Be Detail-Oriented: Since attention to detail is key in property management, give examples of how you've maintained accurate records or managed documentation in previous roles. This will show us that you can handle the responsibilities of the position effectively.
Flexibility is Key: We love candidates who can adapt to changing priorities. In your application, mention times when you've had to switch tasks or take on new responsibilities. This will demonstrate your ability to thrive in our dynamic work environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at York Property Management
✨Know Your Stuff
Make sure you’re familiar with the Landlord and Tenant Act, as well as the specific responsibilities of a property management officer. Brush up on customer service scenarios and think about how you would handle various resident interactions.
✨Showcase Your Flexibility
Since priorities can change regularly in this role, be ready to discuss examples from your past where you adapted to new responsibilities or challenges. Highlight your ability to juggle multiple tasks while maintaining a positive attitude.
✨Demonstrate Attention to Detail
Bring along examples of your previous work that showcase your attention to detail, especially in documentation and record-keeping. You might even want to mention how you’ve ensured compliance with standards in past roles.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers about their team culture and how they support career development. This shows you’re genuinely interested in being part of their supportive environment and are keen to grow within the company.
